"What can I say I ordered a carpet and…"

What can I say I ordered a carpet and one was delivered
Good quality for the price
Delivery driver helped get the roll upstairs too

"Easy ordering good sales service very…"

Easy ordering good sales service very helpful staff

"Great sample service - poor everything else."

I requested samples - got samples - arrived quickly. Went to my local shop and found they've shut done. Went online to get answers to questions and came to a dead end. Ended up going somewhere else where I could speak to people and get all my questions answered.

"Carpet has two really bad creases…"

Carpet has two really bad creases running down the length of the carpet, bearing in mind you don’t know this until you lay it, as the carpet is 5m x 4m and on a long cardboard tube - the company won’t accept any responsibility.

Clearly a fault that they can see on the photos provided - who would intentionally lay a carpet with two tram lines running down it - which is an eyesore and is the first thing you see when you come into the room.

I have brought online carpets before and never had any problems!

Thank you for your patience. After a careful review, unfortunately, as the product has already been cut and installed, we cannot verify if the issue was present prior to the delivery. Once the product is cut and installed, it is considered accepted, and we are unable to offer a replacement or return as stated in our policy.

We understand this may be disappointing, and we are truly sorry for any frustration this may cause. If there's anything else we can assist you with or if you have further concerns, please feel free to let us know.

Best,
Carpetwarehouse Support

"Very helpful"

Very helpful

"Samples sent look really good…"

Samples sent look really good quality’s. Also good customer service

"Very long delivery,Recived wrong size…"

Very long delivery,Recived wrong size of vinyl.The quality is good though

"Product great quality"

Product great quality. Only downfall was the lack of communication regarding delivery date.

"Great advice"

Great advice, and matched the deal I found online.

"Customer service via phone were…"

Customer service via phone were fabulous. They were very helpful couldn't have asked fir more