"Worst communication ever"

Worst communication ever, no sign of it no word. Then company says no stock now on back order yet courier said would deliver.
It did eventually got delivered but worst courier service ever. Carpet completely packed in overfilled van which meant it took a while for them to get it off the van.
Will never buy from them again. Ever

"It is not the first time I have ordered…"

It is not the first time I have ordered flooring from this company. This time they had ran out of underlay but failed to let me know. The order was delayed but still super quick. When contacted by me to ask where my order was I received a call from a human to assure me that my order was on its way and what the original issue was within two days my delivery arrived. The drivers were very helpful and professional. Very please but have yet to open carpet but I am sure it will be fine.

"Delivery way over priced cost more than…"

Delivery way over priced cost more than the item. No way should a small bit carpet cost 40 quid delivery. Rip off

"Do not order from this company!!!"

Do not order from this company!!!
Awful I would not give it any stars

In response to your reply -

In your terms and conditions it does not state anything about you sending out a completely different flooring to the one I ordered. As explained in my complaint to your customer services YOU sent the wrong flooring - YOUR MISTAKE!!
But you have taken no responsibility for this.
As I’ve said, really bad company, do not order from them!!
When I purchased this flooring I had no response from them, had to chase up via email as there is no contact number, they emailed me back saying they had contacted me and to check my spam emails, which I did and nothing in there, then the delivery- which was late, then it came on a xl roll that was to big to go in the house and had to go in the garden, wrapped up with no way to check the flooring, but when you order something you expect it to be the one you ordered, your mistake.
I am a nurse and work 12 hour shifts meaning I couldn’t be home when my fitter un-wrapped and put down the flooring.
It is not what I ordered, now I have to go elsewhere and pay again for flooring and someone to fit it.

"Had a great range of carpets didn't…"

Had a great range of carpets didn't take long to find what I wanted and it was made easy by the calculator to tell me how much I required.
Ordering was extremely easy.

"Great price flooring and easy to install"

Great price flooring and easy to install

"Delivery time was quoted at 4-5 days…NOT TRUE"

Delivery time was quoted at 4-5 days delivery costs expensive delivery was 14 days contact with Carpet warehouse gave prompt reply but did nothing no explanation If you need goods in short time buy elsewhere

"Very good at letting you know when your…"

Very good at letting you know when your item is arriving keeping you up to date which is excellent

"Still not received received"

Still not received received

"I received my order fast it is a very…"

I received my order fast it is a very trusted company with a cheaper price. Thank you