"Incorrect size received"

I ordered and paid for an 11 x 4 piece although received a 10.4 x 4 piece.
We were updated with the delivery time via an email alert which was helpful. Due to a storm though, we were unable to attend for the delivery and we had to pay for the delivery to be attempted on a different day.

"I am still waiting for the sample at…"

I am still waiting for the sample at the second time of asking.

"Terrible service unhelpfull staff didnt…"

Terrible service unhelpfull staff didnt deliver no correspondence regarding this. No one ever called back. Libe chat is a joke. Over all bad experience

"Never again - AVOID"

Order processed promptly BUT NEVER delivered within delivery slot confirmed. They got in touch a week later trying to deliver!!! I had to re-book the fitters few times at a cost. On top of lousy delivery service, when I tried to cancel the order completely due to store incompetence and unprofessional approach I was told I will incur a 50% cutting fee and a £50 return fee!!! Shocking experience. Avoid like a plague!

"Ordered Jan 14"

Ordered Jan 14. Told delivery Jan 23. Now Feb and still no delivery

"Really fast delivery and really good…"

Really fast delivery and really good quality products! Would order from here again!
#CW121853

"AVOID at all costs - they will not deliver what you buy!"

Ordered vinyl flooring and carpet underlay. The delivery note said both items would be delivered. Only received the vinyl flooring.

Tried to get through on the phone but their system kept disconnecting so sent an email. Got a reply pretty quickly form someone saying the underlay delivery would be done with another courier and they would contact me once the delivery is scheduled. Emailed again a couple of days later and no reply. It all feels like a bit of a scam. I'll never order anything from them again.

They even lie on their website claiming they have excellent Trust Pilot reviews where in fact, the overall Trust Pilot score when checked on the Trust Pilot webiste says Average. Even when clicking on the Trust Pilot logo on the Carpet Warehouse website, it takes you to their internal sub-page, instead of the Trust Pilot site - Trading Standards should take a look closely at their practice!

"Good value for money and good delivery"

Good value for money and good delivery

"They are cheats and fraudsters"

We were under delivered on an order, we ordered 3 lengths including one that was 11x4 and when the fitter unfurled the roll it was only 10x4.

Carpet warehouse have refused to refund for the 4 x1 metres they didn't put on the roll. They say we should have checked it(it was delivered to our first floor landing) and then we couldn't have the money they have stolen from us as the carpet width had to be cut down to get it to the second floor. We don't want to return the carpet we just want to only pay for what was delivered. We have been fraudulently over charged for goods not dispatched.

They tell you not to book a fitter until the carpet is delivered and them claim you have to have checked the rolls within 48 hours of delivery. I am disabled and my husband is partially blind.

They are cheats and fraudsters, do not buy your carpet from them. They stick to their fixed replies and don't listen to reason. If they steal 4m from every customer that's a nice little profit

"#CW129563 ordered samples for a carpet"

#CW129563 ordered samples for a carpet, quick delivery, easy to order and the carpet samples sent are great quality carpets