"Amazing service from all people…"

Amazing service from all people involved. They took care of everything and have been very clear, so I could focus on my health.
I just wanted to say the biggest thank you to everyone involved.

"I am so impressed with how responsive…"

I am so impressed with how responsive MEC are and their effectiveness in handling medical insurance procedure approvals. I was first in touch with Fiona late on a Friday afternoon, and within a few hours she had already been in touch with my insurance company and sought approval for a private consultation. And most recently, Mandy went above and beyond to get a last-minute approval that the insurance company had been reluctant to give.

"Excellent Customer Service"

Following a recent claim on my medical insurance and being new to to the whole procedure Mandy Steadman at MEC has been wonderful. Excellent customer service, friendly, supportive and very responsive in sorting out pre-authorisation codes. I would have no hesitation in recommending MEC.

"Excellent customer service "

Mandy has been so helpful, talking through my initial query and explaining the process for me to understand. She is very quick to respond to email and always friendly! Thank you Mandy :)

"Absolutely first class service"

Absolutely first class service
I recieved the most personal response from Nina at MEC
Super fast response. Kept things simple for me which was hugely appreciated when you feel unwell

I valued the personal touch - dealing with one individual and not a call centre with a faceless company

So - definitely first class and a personal thanks to Nina who took care of my case and me

Huge thanks and well done

Andy Fancy

"Outstanding Support and Professionalism"

Mandy at Healix was excellent throughout the claim process. She was always prompt in responding to my queries and kept me updated every step

Her professionalism and friendly approach made what could of been a stressful experience much smoother. I truly appreciate her help and Healix are lucky to have her

"Really excellent service"

MEC have really been excellent in dealing with my claims with AXA over the past year. I have found everyone I have spoken to really helpful and while I have had a huge period of stress with complex medical issues, I've felt great reassurance and compassion from the company when they have been processing my claims and responding to my queries. I especially want to thank Mandy who has been enormously kind and helpful through a very difficult period of time. I really appreciate all that they do to make the claim process easier

"Excellent customer service from Mandy…"

Excellent customer service from Mandy and the team, really went above and beyond to help. Thank you all!

"I don’t know what I would have done without the amazing help of the Mec Medical Team"

Everyone in the team has been so helpful and gone over and above to assist in getting me seen by a dr. They are easy to talk to as it doesn’t feel like you’re ringing an insurance company who make you feel like every question is a trick one. They are genuinely caring, helpful and interested in what you have to say. Always answer the phone and solve any queries quickly.

"Consistent 5 stat Customer Service"

I have my private health insurance through my work with Axa where medical expenses consulting UK act as a 5 star intermediary making everything so simple for me and have always helped me with all my queries, concerns and issues…. After using there services a few times now one person in particular certainly sticks out to always going above and beyond always with a friendly voice, Mandy Steadman who certainly provides this 5 star service would highly recommend both.