"Outstanding customer service "

Mandy Steadman at Mec Medical has been outstanding in her customer service. I had a very traumatic case that needed to be sorted urgently, with my previous insurer being appalling in trying to help.

Mandy dealt with my claim, efficiently, professionally and with such care, understanding the emotional turmoil this has brought to me over the last few weeks.

My case is now going in the right direction, under the appropriate care and cover.

Thank you so much!

"I would just like to say how amazing…"

I would just like to say how amazing MEC have been, they respond quickly to all queries.

i was dealing with Mandy Steadman on this occasion and she is excellent.

Thank you

"Nina was exceptional at helping me…"

Nina was exceptional at helping me through a tricky issue with AXA. Very supportive and attentive throughout.

"I have dealt with the company on a knee replacement"

I have dealt with the company on a number of health issues over the last few years and I find the staff and company amazing. They are very professional, friendly and respond quickly thereby reducing the stress in the process. Where there are issues between the health insurer and care provider they work between the parties to resolve the issue for us and I cannot say how grateful I am to have this team on myside. I would definitely recommend them to any company wanting a one stop shop to own the issues and work with employee to meet their needs

"Lisa Simmonds - oustanding support"

I don't normally like use this kind of feedback form - but i need to let people know how professionally and efficiently Lisa Simmonds just supported me through the process.

Very impressed.

"Brilliant experience"

Mandy is always so helpful and brilliant to deal with. The customer service I have received on many occasions has been terrific!

"Exceptional Service"

The service my family and I have received from Mandy has always been absolutely first class. I cannot thank her enough for the kind, respectful, professional and most caring way she has looked after my family.

I don't normally provide testimonials, but this is an exception as Mandy always goes above and beyond and MEC should consider themselves privileged to have such a person working on the front-line for them.

"Quick efficient service"

Spoke to Mandy Steadman yesterday requesting cover to visit a gastroenterologist. She was very competent and friendly. Received confirmation and pre-authorisation promptly.
Very efficient, very polite, very helpful. Made me feel at ease. Well done everyone.

"Help when you need it "

I called with an urgent medical problem and got through to Mandy Steadman who worked through all the details of my request and quickly advised how to move forward at pace. She followed up several days later to make sure I got the authorisation in time for an appointment the next day. She cared about my issue which was such a relief as I’m 3 weeks post partum and really needed help.

"A brilliant service!"

With complex medical problems, I really need to be able to access help and information quickly and MEC are first-class. Mandy has been fantastic in providing guidance and exceptional care throughout my many (and sometimes lengthy!) requests over the years. She is knowledgeable, attentive and goes the extra mile. Since my husband has become very ill during the last year, Mandy has been there for both of us, via both email and at the end of the telephone, explaining how things work and making sure we understand, she is friendly and excellent at her job. I would also like to mention Fiona (who I have also contacted on occasions) who is very customer-focused and has great communication skills, keeping me up-to-date on proceedings and sending through the required information quickly. Keep up the good work ladies! Thankyou for your help with everything.