"A prompt and helpful response to a query "

When I had a query about my insurance you answered it quickly and provided the info I needed

"Ease of use"

Ease of use, simple layout and options

"Very easy to access"

Very easy to access

"Really easy way of obtaining travel…"

Really easy way of obtaining travel insurance. So quick and easy.

"Very helpful"

Very helpful. Excellent telephone manner / skills.

"Highly recommended "

Such a quick professional response when I asked a question. The customer service is second to none. Thoroughly recommend this company.

"Really quick and easy"

Really quick and easy. Would recommend in future

"Explorer Travel Insurance an excellent company to deal with"

Explorer Travel Insurance offered a very competitive price for my short trip to France
They also were very good keeping me up to date with all relevant information
Luckily I did not have to make a claim on my policy. I have every confidence that they would been excellent dealing with any claim if I had needed it. I will definitely use Explorer again.

"Simple to use site. "

Simple to use site. Excellent communication. Questions on email answered straight away. Regular updates and info on email.
Covers existing conditions at a price.
Would certainly get a quote when shopping around.
Last years price was great for a single trip to Italy.

"Insurance is there for a reason."

We bought travel insurance cover from Ian at Explorer for the first time in 2024. Never having had a problem before, we just assumed it was the sensible thing to do. How fortunate we were because, in June, we had to make a claim on the policy as I had an injury at the airport just before we were due to fly out to Austria and unfortunately had to cancel our trip.
We followed the claims process and a few weeks later, we received the payment for our costs (less the excess of course).
The moral of the story is therefore, always take out travel insurance because you never know when trouble might strike.
In respect of Explorer, their service has been exemplary and communications are always very friendly. I have described Ian as being similar to Dave Fishwick (if you don't know who he is, watch the film "Bank of Dave"). Not only is there a hint of similarity of appearance, the main feature is that, where 'Dave' cares for all his bank customers, Ian does exactly the same for all those who have bought their travel insurance with Explorer. There is no hard sell - just good, sensible advice for insurance at a very competitive price.