"Quick and easy to use"

Quick and easy to use

"Awful, do not waste your time buying a policy"

I was told the policy did not cover cancellation of my trip. I was unwell and couldn’t visit my grandmother as she is elderly. I tested positive for covid after submitting my claim. My claim was rejected as I didn’t seek advice from a doctor. I responded to the email and asked if my policy covered covid as I had tested positive so definitely could not make the trip. It’s been 3 weeks and no reply.

"Good level of insurance cover at a fair price"

I took out holiday insurance for a trip abroad. The web site was easy to use, and the various options and levels of cover were clearly explained.
The price, although not the cheapest around, was good, and it was worth it to feel well-protected.

"Was not able to get hold of anyone via…"

Was not able to get hold of anyone via phone and no reply to my email.

"They wriggled out on technicallity"

They wriggled out on technicallity. In this case was a very small claim, wouldn't trust them on a larger claim.
Not impressed and won't be using them again.

"Very easy to use and straight forward"

Very easy to use and straight forward. Will definitely use them again.

"First class service"

First class service, immediate issue of documents, highly recommended.

"Easy to navigate website"

Easy to navigate website and select suitable product (Travel Insurance). I think I paid a reasonable price for the level of cover I had. I had no issues whilst on holiday, so didn’t need to contact them further.

"Reliable & Reassuring Columbus"

I've used Columbus Direct for my travel insurance for a number of years now. They are straight forward and professional to deal with, and their pricing is very competitive.

"Excellent easy to use web site"

Excellent easy to use web site