"Ordered in afternoon arrived following…"

Ordered in afternoon arrived following afternoon fitted and back in working order by teatime great service thank you very much.

"Terrible Customer Service"

AMSTD FASTPART WASHER SV01967

ONLINE ADVERTISE NEXT DAY DELIVERY. DIDNT ARRIVE TOLD 2-3 DAYS ON PHONE AND WAS TOLD THAT IT DOESNT SAY IT ON THERE WEBSITE, THEN I WENT ONLINE AND IT STILL SAYS IT SENT THEM A SCREEN SHOT AND THEY SAID ITS FALSE, REFUNDED ME THEN RUDELY HUNG UP THE PHONE. TERRIBLE CUSTOMER SERVICE.

"Appalling service"

Appalling service, initially said I would receive item in 2 days when I didn’t receive they said it was out of stock. Eventually it arrived. Hinges for villeroy and boch toilet seat. My husband went to fit and they’d sent the wrong hinges. Like other disgruntled customers on here I returned them and they are now saying fittings were broke when they arrived back so no refund given. I have emailed advising they weren’t broken when they left us and if necessary they need to claim from Royal Mail as I returned in the same packaging sent to me. RIP off company. Next step small claims court if refund doesn’t materialise. I don’t care if it costs me more than the item it’s the principle of the thing

"Appalling service"

Appalling service. Clearly sent the wrong seat - non soft close instead of soft close. This cannot be identified until the hinges are fitted, at which point they say they cannot accept refund. When I went back to them to resolve it they told me they had sent a soft close and that it had been fitted wrong - which is impossible! The manufacturer confirmed independently that they had sent the wrong one but they still refused to accept it and suggested an engineer visit at a cost to me of £150! They then told me that even if they sent the wrong thing it's my fault as we fitted it - but you can't identify incorrect hinges until they are fitted.

"My Toilet Spares were able to supply an unusual toilet seat"

My Toilet Spares were able to supply an unusual (non-standard) Italian toilet seat for which I could not find any other UK supplier. If I had been unable to obtain the seat it would have meant changing the toilet as all other available toilet seats were too small. So congratulations to My Toilet Spares. It took a little time for delivery (probably because it was non-standard) but My Toilet Spares kept me up-dated on the progress of the order and were very responsive to e-mails. I will use them again if needed.

"Brilliant service"

Brilliant service. Bit dear but arrived ABROAD in 2 days. Great attention to detail to make sure it was right product. No frills but top quality. Top man.

"Toilet seat buffers"

I needed a toilet seat buffer for my guest accommodation after one literally ‘went down the pan’. The toilet is quite an old model and I feared a new seat might be the only solution..... but the lovely folk at MTS worked their magic and found me the right ones!! Such great customer service. I highly recommend them.

"Excellent Service"

Excellent Service
Kirsty went above and beyond to check I had the correct toilet seat even to the point of ringing the manufacturer.
I would definitely recommend them.

"They did what they said they would do"

They did what they said they would do, when they said they would do it, polite, pleasant people. Richard, who I delt with, corrected me and identified the correct part I needed, a big thank you!

"Bad customer service avoid at all costs!"

Ordered part before Christmas it was expensive, it arrived how ever it was not the complete unit and the part I needed was missing. Sent back a month ago and still no refund. I am off sick from work with cancer so every penny counts, they wont even check it has been returned!! Total rip off company. Avoid at all costs!!!