"If you want to keep your sanity and…"

If you want to keep your sanity and stop yourself going mad DO NOT USE THIS COMPANY. In over 35 years of being in the heating industry I have never ever used a company as useless as MTS Ltd. They took our money beginning of December for a part they claimed was in stock, still not part and still no refund. Complete con company. AVOID AT ALL COSTS

Their reply below is a complete lie. I have copies of all their emails which are one lined standard responses and not the response they claim below. I think the amount of dissatisfied customers on this site is enough to prove they're worth or lack of it!

"Complete con company."

Complete con company.
Not even going to go into detail...
They clearly have internal failings and then blame the customer.
Unfortunately the customer loses out!!

"The prices look competitive and first…"

The prices look competitive and first class delivery tempting. However, delivery times are slow ... 6 days to put the items in the post and so over a week before delivery. Will not be using them again.

"Terrible customer service"

Terrible customer service. Accidentally ordered a toilet seat & hinges instead of what I thought, due to the picture and ambiguous title, was a complete toilet. Firstly it arrived a week after ordering with no communication as to when I could expect it and then when I realised my mistake they would not accept it back despite being able to prove that the parcel hadn't been opened so no hygiene worries. Get your spares somewhere else

"Great service"

Great service. Having purchased two toilet seats and had to return them as they wouldn't fit, with another supplier. MTS identified the correct product first time and kept me informed, as it was initially out of stock. Great Customer Service and they really understand their products.

"Excellent service"

I was so impressed by the service provided by MTS. They were able to help me identify the part I needed to fix the toilet and then this arrived exactly when they said it would. Brilliant!

"Avoid at all cost"

Avoid at all cost.....buy your parts anywhere else. Rude staff who just hang up on you when they sell/post you totally the wrong product

"Dire customer service"

Dire customer service. Best avoided!

"Excellent"

Excellent. Can not recommend them enough.

"Terrible Company with Awful Customer…"

Terrible Company with Awful Customer Service.
This company are on the make. I paid £10 delivery charges for toilet hinges that could have been sent for £1.40. I opened the pack to discover they were the wrong ones so asked for a refund. I was told this was not possible as the pack had been opened and so £50 later (for them) I am left with 2 useless hinges. These hinges I have since discovered are widely available at £20 elsewhere on the internet. Their customer service policies are self serving and a complete rip off. Avoid them.