"Took over 2 weeks to receive a washer "

Took over 2 weeks to receive a washer ! Lied about postage. Do NOT USE.

"Avoid this company"

Avoid this company. They do not respond to emails,sms or phone calls and take forever to deal with orders if at all

I intend to curtail this exchange. The company wouldn't know the truth if they fell over it.
Suffice to say I am still waiting for the item ordered or indeed any response to the messages sent.

"They cancelled my order and the order…"

They cancelled my order and the order status marked as refunded however never got my refund.I phoned them after two weeks and was told to contact my bank as order was marked as refunded.I contacted PayPal and I eventually received a refund.

"Don't Waste your time. "

Ordered a part from MTS last Saturday morning at 08:30 am, Website said. Guaranteed Next Day Delivery

emailed them on Monday, response said in the post

Now Wednesday 5 pm and no part and a leaky loo.

Thank you for your response 2 months after the event but your webpage promises Next Day Delivery and it would appear you are not aware that the message on your website is either confusing or misleading. I assumed like amazon, it would be delivered on the day after ordering, within 24 hours but clearly this was not the case... however the parcel when it did arrive was next day delivery by Royal Mail.

Dear Supplier, I am giving my response your website says on the product page next day delivery guaranteed befor... it was not.

"Great service from Adele "

Had a bath tap problem. I rang MTS’s and spoke to a customer service person named Adele. All I can say is that I was provided with 10* service and this person could not do enough to help me. Her product knowledge is second to none and her advice I have taken. Brilliant service and a feather in her cap

"Ordered a Twyford Nocturne fixing assembly online."

ordered a Twyford Nocturne fixing assembly because it was in stock, despite it cost more and extra for Vat and carriage. When checked the components no cistern seal. Phoned sales to be told you ordered it online you got exactly the same as the photograph. That wat you ordered We only sell not fit, you have to buy that separate. My point is they have knowledgeable people there so why doesn't it flag up this isn't in the pack and contact suppliers of this issue. Not happy now I have to source a donut (no pun) from the multitude of types on the market. The sales we useless no thought of even saying we could supply the item ( or even the gumption to see if it is available). Meanwhile my customer still has no toilet.

"two seats delivered in three days"

two seats delivered in three days - super efficient, great service. Thank you

"Just for a bit of balance - very good experience"

Just for a bit of balance, as I can see there have been some bad experiences, I found this company to be really good. It was the only place I could get a Roca Georgia soft-close seat in the UK and it came within a few days in perfect condition. Really good service. I ordered over the weekend and you don’t get a confirmation automatically, but if you just message on the WhatsApp or email, my experience was that you’ll hear back promptly in business hours with details of your delivery. Very pleased overall.

"Terrific Service"

Terrific Service. I spoke with Adele who was very pleasant and helpful
My order was sent to me immediately and with notification to allow me to be in. The packaging was superb. The Company was slow on their email response to my order but no issue. They were really efficient. Overall absolutely excellent.
I will be a repeat customer for sure.

"Dreadful company"

Dreadful company. DO NOT ORDER.

Sent a broken part, wouldn’t refund. Had to go through the bank to charge back. They tried to appeal by sending edited/selective emails to the bank. Luckily I had all the emails exchanges but I really urge everyone not to order from here. It’s not worth the stress and hassle



Edited for the response- I have a full email chain of the response before and after this email hence why the bank back charged. The response to the trust pilot review is another perfect example of why you shouldn’t use them