"Worst experience I’ve ever had"

Like many others MTS appeared to be the only company with access to the spares required. Sadly, my experience was very poor.

When placing my order I only received it in part, with no communication from the supplier on when the final item would be back in stock. When the first part arrived it was broken so had to be replaced.

It took more than 6 weeks to discover that the second part of the order had been delivered to a wrong address. Due to an error with MTS’ delivery note, I was then accused of lying about which part I had not received.

They were able to evidence the delivery error through Royal Mail and clearly do not have robust enough processes to mark the correct items on their dispatch notes.

To add further insult to injury the long awaited part was wrong, despite being advised of it by MTS and sending clear photos.

All in all a complete waste of time and money.

"Item not in stock but still took £120"

Ordered a discontinued toilet seat for a raised toilet for my amputee sister. Paid a stupid price as couldn't get it anywhere else and needed like for like. £120 for a seats a rip off but had me over a barrel as couldn't find another. Went to check with stock room that still had it. Got email to say dispatched but later denied that it was in stock and only after me calling again was I told order was cancelled as couldn't find it. Just as well I paid by PayPal as got money back but please do not use this company they are over priced rip off merchants who sell items they don't have. Not nice to deal with

"only supplier that got what i needed"

ive got a old concealed cistern no one could get a new flush valve richard asked me to send photograph and he ordered the right one from poland it took a month to get but he did what he said he would thank you

"We had a great experience"

We were nervous ordering from MTS based on the poor Trustpilot reviews, but the toilet seat we needed to replace was discontinued by the manufacturer, hard to source and nearly twice the price on other sites. Our experience was excellent - my husband called to check stock and check they seemed legit (!) and they promised next day delivery. Delivery was indeed next day, by DPD, and the part was exactly as described. Couldn’t fault the service we received, and sorry others have had problems, but adding this review for balance!

"My toilet spares didn’t tell the truth"

My toilet spares told me item was dispatched. When it hadn’t arrived 6 days later I was told it would be another 5 to 7 days. When it didn’t arrive they said manufacturer had failed to send. This was impossible as manufacturer had discontinued item which is why I ordered from My Toilet Spares. Waste of time using this company.

"Great experience !"

Our experience ordering from MTS is very positive! We have been searching for flush plates to replace our broken ones and two plumbing engineer companies we asked couldn’t find them. I then came across MTS online and they had the exact same parts we needed so ordered one to make sure it fitted then ordered another two which arrived next day delivery! Very very pleased and would highly recommend MTS.

"Zero stars if it was possible"

Zero stars if it was possible, they allso trade as cheeapreplacementtoiletseats, stay away, 8 days llater I do not know if I will get my item, no updates at all, keep chasing everyday via whatsapp, standard response, charged me 9 pounds for urgent delivery, waste of time, energy and money down the toilet

"Just for a little balance…"

Just for a little balance as the feedback here is overwhelmingly negative (I hadn't read it prior to placing an order). I needed a part that has long since disappeared - MTS had it in stock. I ordered... the site promised me shipping updates... I got absolutely nothing until an SMS from their courier (DPD) saying my parcel would be delivered - it arrived three days later well packaged and in perfect condition.

"Avoid"

Avoid, avoid,avoid. Trust the reviews, I wish I had read them before purchasing. Still waiting for my refund 2 months in. Credit card company dealing with them now. Complete crooks who send the wrong items then mess you around with the returns process. Have had to chase them nine times and counting. Should not be in business.

"Very Very Happy"

I decided to leave a review because they have so many bad ones. I was very hesitant to purchase through them but the seat I required (a Haro wave) is expensive and was difficult to source. So I took a punt as they had it in stock and at significantly less than other limited suppliers. Ordered on the Tuesday arrived on the Saturday, perfect very very happy.