"Emailed on Saturday …"

Emailed and left a message on Saturday received a reply to the email on Sunday.
Phoned and ordered replacement toilet seat on Monday received it and fitted it on Tuesday within 24hours from ordering Very helpful good service

"Scammers!!"

Scammers!!
Made an order but never received the item.
Tried to resolve the issue on the phone but they were incompetent and aggressive.
I had to contact my bank to get the a refund.

"The speed to take your money leaves…"

The speed to take your money leaves burn marks across your bank account - but to get the item that you have ordered is ridicuolosly slow. Every day for two weeks I have received a delivery notification - yet no product delivered. When I ring for an update, the item is yet to be picked, I am promised it will be delivered tomorrow. As everyone knows, tomorrow never comes!

The staff are rude and don't want to know or deal with the call. I have spent a fortune on this order and if it is not delivered in the next couple of days I will be contacting them for a full refund.

My advice is to avoid and find another company that can deliver when they promise. Customer service is terrible and delivery is worse.

"The part received was not as described…"

The part received was not as described by MyToiletSpares on their website. It took them 2 weeks to agree to a return but then I had to pay the return postage even though the issue was totally their fault. To add insult to injury they would not refund the total amount even though the returned part was in perfect and unused condition. I found the correct part on Amazon and it was almost 50% cheaper than MyToiletSpares.

"Ordered replacement Toilet flush plates…"

Ordered replacement Toilet flush plates almost a month ago but despite sending many emails and serval telephone calls( which are never answered !) still no response or items purchased received
WIILL NEVER USE THIS COMPANY AGAIN CUSTOMER SERVICE IS POOR AT BEST

"Sent a toilet seat that does not fit …"

Sent a toilet seat that does not fit despite being assured by an engineer that it would fit. Very disappointed as can not send back. I will be challenging this as it is not fit for purpose

"Wont be using MTS again"

Always leave positive reviews where it’s deserved but felt that this was worthy too. Would advice against ordering from MTS. While good stock, competitive prices as with others have experienced issues with my order. Toilet seat delivered quickly and the fittings provided do not fit. Richard says that I need a professional to do it but I’m certain any human is capable of seeing whether a post fits in to a slot. Despite getting a plumber friend to confirm Richard still denies to accept that they supplied the wrong part. Referred me to the manufacturer. Ordered correct part direct from manufacturer and fitted perfectly. Sent MTS pictures and asked whether they would refund the cost of me getting the correct part. Not interest. AVOID.

"Excellent communication and very prompt…"

Excellent communication and very prompt service. I wouldn’t hesitate to use again.

"I ordered a toilet seat"

I ordered a toilet seat, when it arrived the outer box was dented, when I opened the inner box, it was all undone,and dented.
on the bottom flap, the tape was cerated so was not sealed down, I was told the seat would come in a plastic bag all sealed up, and if I opened it, and anything was wrong with it, they would not take it back.
It was not even in a plastic bag, all loose sliding all over the place, I did not know if the seat had a crack or damage on it, so I asked to send it back.
Ellie who was very nice told me I would get my money back of £129.00. price I paid, when I got my Bank statement yesterday, they had given me £10.00. short allegedly.
I rang Richard to ask him the reason, he told me it was the cost of the carrier, and their was nothing wrong with the seat, he told me it was in a plastic bag, I told him it was all loose in the box, I have got pictures of it, he told me I could re purchase the toilet seat, and he would give me the £10.00. back.
I said I would think about it, I am 78yrs of age, and asked him for the measurements of the toilet seat, as I had only given him the size of the toilet when I ordered the seat.
He promised me he would send me the measurements today, I got a e mail from Richard saying he had hunted high and low and could not find the measurements, I told him he had said he had the seat so why could he not measure it for me.
Ellie & Charlie were very nice, lovely people, but Richard is very unprofessional allegedly in my opinion.
The carrier left the box in my green house, was asked to if I was out, I was in, my car was near my back door, and they just left it, and never told me the box had ben damaged, but Ellie told me they rang the company to tell them.
In my opinion the carrier should have paid for the seat to be delivered to me, as allegedly I was told the box was damaged by them.
I would never ever deal with this company again, shocking to treat me like this and to keep some money back when I am a pensioner and non of this was my fault, I would have kept the toilet seat if it had not arrived damaged, and in a plastic bag, spoken to other bathroom companies who say items should be in a sealed plastic bag, so they can be re sold again if any problems, not sold loose like mine was.
I would avoid this company.
I had a idea when I got a reply by e mail, from Richard, their would be some excuse not to give me the seat measurements.
Unsatisfied Customer.

"Dreadful company - avoid!"

This company is dreadful to deal with. Wrong item sent, only compared to original hinge and trying to refuse to accept hinges back again, saying I’ve tried to fit them. Will probably have to go to PayPal for a refund. They seem to think they can ignore the Consumer Rights Act 2015 and all the distance selling regulations. Just avoid, avoid, avoid and if you really can’t find the spare part you want then use PayPal to give you some protection. Also heard that the owner claims to be an ‘admin assistant’ dealing with customer queries. Con artist all round.