"No reaction except for a credit card charge"

I ordered a toilet seat for an old Balena toilet three weeks ago. It should have been sent to Switzerland. According to the homepage, the product is in stock. So far only the credit card has been charged. I don't get any answers to my repeated inquiries. I will probably have to have the credit card charge rejected, my hope was in vain.

"Recommended++"

Very happy to recommend My Toilet Spares. They had in stock, and delivered in one business day via DPD, an item that I had literally been waiting for months to be sourced by another supplier. Their price was also lower than my other quote. Very good, quick communication too.

"Such a helpful company"

We needed replacement heating elements for both of our Bristain showers. We contacted Richard who was very helpful. We sent photos of what we needed and received them within a couple of weeks.
One failed so we contacted them and it was replaced by Bristain within 10 days
Would definitely recommend this small company

"Very Helpful"

An excellent service and a very quick response to replacing a faulty product. Helpful staff and products competitively priced.

"Brilliant service!!"

We were looking for a specific toilet seat and emailed the team to ask their advice as we thought the one we were looking for was on their website but weren’t 100% sure. Richard was really helpful, replied promptly and did all he could to work with us to check it was the right one before we put in our order. Once ordered it arrived really quickly to Northern Ireland and was perfect! Would definitely use Richard and the MTS team again in the future. Thanks to Richard and team!!

"Fabulous service"

Ordered a Vitra toilet seat on the Thursday and was delivered on the Saturday. Great service 🙂🙂🙂

"SUPPLY OF NEW TOILET SEAT"

THANKS TO THE STAFF WHO WERE VERY KNOWLEDGEABLE AND LED US TO THE EXACT TOILET SEAT WE NEEDED AND DELIVERED THE NEXT DAY AS PROMISED,THE PRODUCT WAS EXCELLENT QUALITY AND WAS SUPPLIED WITH ALL FITTING COMPONENTS AND EASY TO FOLLOW INSTRUCTIONS,WOULD HIGHLY RECOMMEND.

"Great Customer Service"

Did have a problem with toilet seat arriving damaged but ADELE gave great customer service and personally checked over another seat and bubble wrapped so it would not get damaged in transit keeping me informed.

"Avoid at all costs."

Found them quite helpful until I had to return an item that was not as shown on the website photograph despite having the correct product code to match my existing item.

Returned the product and advised that I would have to pay delivery/return costs. This despite the fact that the product supplied was incorrect and miss-sold.

Called to resolve and the customer service assistant, Richard, kept continually interrupting, was extremely rude and argued that the products were similar.

When you have to match something that is existing, 'similar' is just not good enough.

Seem to be quite happy to argue with customers to save a couple of quid refunding shipping costs. DESPERADOS!

Take advice and AVOID THIS COMPANY. The number of negative reviews on here should be clear enough.

"Exceptional Customer Service"

They took the time to check product was in stock and to assure me with a photograph it was the correct product code before I placed the order. The product arrived 2 days later as promised, and beautifully wrapped to protect against damage. It has been 2 months of stress through promises by other suppliers that all ended with disappointment and refunds still to be made. I fitted the new toilet seat on arrival - perfect. Thank you My Toilet Spares for the care and attention, and outstanding customer service.