"An absolute shambles of a company!"

An absolute shambles of a company!
Spent nearly two weeks waiting for article to arrive. After 2 phone calls was informed that item was out of stock and a refund would be issued.

"Why I did not check out trustpilot…"

Why I did not check out trustpilot before using this company I don't know.

Returned a valve recommended as a replacement but was not correct a week ago (£136.37). They deny receiving it, the person dealing with it is not here, the manager is on a conference call etc.

Please don't go near this outfit.

Really depressing that there are more and more of these cowboys out there.

Glad I paid by credit card.

"Toilet by name, toilet by nature."

Ordered toilet parts in Oct 22. Emailed to say dispatched. Nothing arrives. Calls to enquire result in nothing. Emails to request refund or explanation ignored. Resorted to getting money back from PayPal. AVOID.

"I wish I had read the reviews first"

I wish I had read the reviews first. They are the worst company I have ever dealt with. Every review I have read with a one star, fits exactly with my experience I had with dealing with them. I was lucky enough to get a refund but what a load of lies and Bull sh-t they gave me before they sorted out the refund.

"Awful company"

Awful company. Ordered an item which never came. Said they had dispatched it, DPD said not received. Never came, and they don't respond to WhatsApp messages, No updates, no replies to emails. Disgraceful customer service.

"Beware"

Beware, use this company at your peril. Quite possibly the worst company I have ever dealt with. Firstly the communication is poor. When you can get them to reply, it is curt to the point of rudeness. They then supply you with a totally different part than they have advised and they are picturing on their website. When you return the incorrect supplied goods, it is impossible to get a refund. Even with proof of purchase. PayPal weren't much use either, but that's another story. I had to walk away in the end from my £50 refund as the time and frustration spent, trying to get it, was just becoming too stressful. If Trustpilot would allow me to give NO stars, I would have, alas the minimum is one star and they don't even deserve that. BEWARE

"There wasn’t an option for ZERO or…"

There wasn’t an option for ZERO or minus. Avoid this company at all costs. Disgusting customer service. Dreadfully slow to respond to any queries and then claim to have sent you items that you paid for with no tracking info. Had to get refund via PayPal as being lied to constantly. Horrendous experience

"Beware!"

You make your order, they say it is in stock promising fast delivery which is why you go there even though they are more expensive, they give you a DPD tracking number and take your cash. Then nothing. No delivery. Sorry it will be there early next week. Nothing. Sorry it will be there in 2 weeks. Nothing. 6 weeks goes by, nothing. Looking at reviews this is standard practice for them. They claim to have products in stock which they don't, then try to drop ship and either it goes wrong or they don't bother. On Google Street their warehouse is the size of a small garage. Nice website, but lies to customers and failure to deliver. You would be insane to buy from these guys.

"Supplied the totally wrong toilet seat…"

MTS Supplied the totally wrong toilet seat! Completely different design and clearly would not fit!

I have to pay for the return cost at £10.65 and it their issue not mine...

AVOID! Utter shocking, I've paid for the return but will be taking this further!

"Rang them this morning for a diaphragm…"

Rang them this morning for a diaphragm for toilet gave them code yes got one in sent my guy over to collect gave him a fiver I wanted the change she has charged him £13.20 I’ve rang back twice no answer absolute stinking rip off I wish I’d gone myself £2.50 to £3.50 tops for that item the reviews speak for themselves il be back but I won’t be buying