"Hard to find spare parts for Joolz Day+"

During the flight one of the front wheels of our Joolz Day+ was lost. Turns out it's very difficult to find spare parts. Official website has limited availability
and wheels are not cross-compatible between models, making buying on classifieds difficult.

Luckily, after contacting support we were sent a set of wheels, so that we can continue using our stroller. Thank you!

"Fast deliver and great products"

Fast deliver and great products

"Lieferung von Ersatzteilen unkompliziert und schnell "

Ich habe einen gebrauchten Kinderwagen von ca. 2016 übernommen und bin begeistert, so viele Jahre später noch Ersatzteile zu bekommen. Der Kundendienst war sehr hilfreich im Bestimmen des genauen Models, hat mir auch direkt den Link für die richtigen Teile geschickt. Die Bestellung und der Versand waren unkompliziert, schnell und Preiswert.

"Poor online order fulfillment and customer service "

I’m really disappointed with Joolz online order fulfillment and customer service. I ordered param accessories needed to prep for the arrival of my baby at the end of this month. Items were ordered on April 7th. I received a confirmation of order and was charged for the products, however, still have not received a shipping confirmation and tracking number. I reached out to customer service on April 12th to inquire about status and again on April 16th and am pending a response back. I’d suggest to not order directly from Joolz.

Update: After submitting a TrustPilot review, Joolz customer service got in contact with me and resolved the issue with my order. They were holding on shipping the order as one of the items I ordered was out of stock and they sent the in-stock items overnight. I had a good experience once customer service got in touch, however, recommend that Joolz respond to customer emails prior to TrustPilot reviews being written.

"Great"

Great, good product, comunication and service

"Loved everything about the joolz!"

Loved everything about the joolz!

"Really disappointed in the lack of…customer service"

Really disappointed in the lack of customer service from Joolz!
We bought the Joolz Aer in May 2023 and we have found that the brake mechanism no longer works properly. We have warranty and reached out to Joolz, they said they would send me a replacement about 3 weeks ago and I only received the buggy bar.
I have emailed every day this week to chase for when I am due to receive the new buggy but have had experienced radio silence from the company.

"As always great product and service"

As always great product and service

" Joolz Aer+, Versand wäre besser über DHL"

Wir haben den Joolz Aer+ und sind super zufrieden. Haben ihn für eine Reise geholt, er ist super leicht, einfach zusammen geklappt und trotzdem schaffen wir es damit auch durch den Wald und unebenen Boden. Der Versand war schnell, nur leider hat der Paketbote nicht geklingelt und mit Baby ein Paket in der Stadt abholen ist oft schwierig. Vielleicht besser zu DHL wechseln ;)

"la rapidez en la entrega y la calidad…"

la rapidez en la entrega y la calidad de los materiales