"Bought the Obi Wan cosplay"

Bought the Obi Wan cosplay & arrived after a week or something. They also responded fast, good website 👍

"Total Scam Company; AVOID!"

Avoid! Avoid! Avoid! I ordered two costumes and both measurements fell well within their size guide. When I got the costumes, the 1st BARELY filted my son when in fact it should of been too big. As for mine, Unless your were anorexic, not a chance was I going to fit into it. Even the boots were supposed to be a US 11 but were more like a US 8. Was told I could return but at my own expense. Returns cost me over €100 and then they said they never received the package. Thank God I used PayPal and I showed my proof of postage and all email correspondence with this SCAM CHINESE site. DO NOT BUY OFF THIS COMPAMY and if you do, be sure to use PAYPAL.

"We purchased a $129 "deluxe" costume…"

We purchased a $129 "deluxe" costume from them with shoes and wig as separate items. The costume they sent was constructed terribly, and they did not respond well when I called to get help. They only sewed on one half of several snaps, several seams broke open when trying it on (it was not too small), a piece that goes from hip to hip was cut too small for any adult and didn't line up with the snaps for it, side panels didn't line up and there were a number of decorative elements that fell right off since they had been hot glued to the costume. They offered to send extra snaps and give a very small partial refund and they never sent either. To have something for my daughter to wear for her convention, I had to re-sew seams, add stabilizing material to the inside and reattach decorations. This company is a pass - pick someone else.

"My daughter purchased a cosplay for…"

My daughter purchased a cosplay for over $250 expecting great quality. It was made with super cheap quality (she has since bought one for $100 from Amazon that used actual cloth and metal).

They do not honor a true return, as they do not help provide a return shipping label. We are seeing over $150 shipping prices to return this product, which means we ARE NOT getting our money back.

This website is a SCAM as far as I'm concerned. Do not give them a cent.

"Poor customer service all round & ignore emails"

Further to previous reviews.. I had infact needed to send back goods because they did NOT make the suit to my measurements.. they are very dodgy 🔺️🔺️🔺️ phone number does not work and they may operate as simcosplay but their known as well perfect pay on paypal..

also to be cautious they DONT provide a full correct order form IE with contact details etc just a mere piece of paper with words stating what was ordered with an image.. so paypal case was opened where I provided everything correctly

still to this date they don't apolgise to customers at all & its left me very angry at them to take money which i now have to wait to get back from paypal for another week (they have made zero attempts to respond to open paypal case) because while the return sits in china customs they know fully well they as a company may have fees to pay & the return address given they would be contact there to pay it since they don't have a working phone number

AVOID if looming for tailored suits and they make them wrong!!!

"Recently i bought a deadpool 3 suit for…"

Recently i bought a deadpool 3 suit for halloween with boots after 1 week it was shiped and then after 1 and half week it came to germany. When i asked them if it was shiped to germany they replied within 24 hours. When it came it was the exact size and very high quality.
If someone wants a good deadpool suit simcosplay is good site.

"The costume was great and loved the…"

The costume was great and loved the material it was made from. Will be ordering my son's costumes from here every year.

"Top tier customer service for me"

I ordered a costume from simcosplay. I did not plan correctly how long it would take to make and then be delivered. That was on me.You have to understand if you order anything from Halloween you aren’t the only one with that idea and you might experience delays. Give yourself enough time to recover the costume especially around busy Halloween. I have got to say the customer service for me was top tier. I emailed the company to discuss the timeline and they answered quickly and were polite. I decided to opt for a refund due to my own miscalculation and wanting something to wear for Halloween even though they said it would get here on time I cut it so close that if it didn’t fit for any reason I’d be screwed. They understood my situation and a full refund was pending back to my bank account within the hour. Even though I did not get a costume ( again due to my own miscalculation) I have got to say this was one of the best customer service interactions I’ve had and because of how they handled the situation I am willing to order from them again in the future based simply off of that.

"Stay away from this terrible place!!!"

1 star all the way. There really should be zero stars for this place. I ordered a costume in early September and paid extra to have it expedited. I heard nothing from them for weeks. I wrote several emails and tried calling their phone number but could never get through no matter what time of day or night I called. I never received any communication from them whatsoever. My wife decided to send them a Facebook message and they said the order wasn’t ready and if we’re not happy with that then we could get a refund. No “sorry for it taking so long” or “we will work on getting this to you quickly”. This place is absolutely terrible and I would NEVER recommend them to anyone. Save yourself and go with an American company!!!

"Disappointing Quality and a Complete Scam"

I feel completely scammed by Simcosplay. I ordered items worth 100€, and what I received was far from what was promised. Despite carefully following their sizing chart, the clothing I received was not true to size and did not fit at all. The quality was also extremely poor and nowhere near what you would expect for the price.

When I reached out to their customer service for a refund, I was told that I need to return the items to China at my own expense. The cost for this return shipment is 74.95€, almost the same price as the original order! It’s absurd that they expect customers to pay such a high return fee. To make matters worse, they refuse to cover any of these costs, which goes against fair consumer practices.

I feel trapped in a scam where they sell subpar products and make it nearly impossible for you to get your money back. I strongly advise anyone considering a purchase from Simcosplay to think twice. This company is not trustworthy and does not respect their customers. Absolutely terrible experience!