"Commande passée le 20/12/2020"

Commande passée le 20/12/2020, jamais reçu malgré plusieurs mails resté sans réponse .

"DO NOT BUY!!!!"

DO NOT BUY!!!!
The only reason I gave 1 star is because I HAD TO. I have emailed twice regarding the sweater I purchased with NO RESPONSE! The sweater arrive in a clear plastic bag, that when I turned it over - SAW A HUGE STAIN ON THE SWEATER THROUGH THE PACKAGING!!!

"Not contacted yet"

Hello
You haven't contact me yet.
You said you would in my review.
I sent you an e-mail and haven't received an answer neither.
My order number is 550197.

"Very satisfying experience..."

I will be doing business with this company again. Their products are well made and original. When connecting with customer service via email, they are quick to reply. Thank you Alpaca Mall.

"👍 Sehr schöne Qualität 👍"

👍Sehr schöne Qualität, warm , kuschelig , Farben wie in der Beschreibung.
👍Beide Ponchos ein dünneren ein dickeren sowie eine Strickjacke alle drei Super.
👍Preis Leistung super.
👍Lieferzeit dauert etwas aber es lohnt sich Zoll wollte Rechnung über Lieferant
(FED Ex per Mail Rechnung PDF oder als Fax)
danach kam die Ware 1 Tag später
👍jederzeit Empfehlenswert
👍Herren,Damen,Kinder Strickjacke/ Pullover/Ponchos

"Problem corrected, nice sweaters."

I give AlpacaMall a four star rating only after they investigated the reason for my order being delayed for a month. This took several emails on my part. The quality and fit of the sweaters are good. I would however suggest that they improve their communication to customers.

"I ordered a sweater and paid extra for…"

I ordered a sweater and paid extra for 2 day delivery. On Monday I received an email stating the sweater was shipped. It is now Saturday, 5 days after being shipped and the sweater has not yet arrived. The email provided no tracking information. I looked on their site where it gave average delivery time for Fed Ex, but received no information stating my sweater was shipped by Fed Ex. I tried to call the vendor several times but only received a recorded message saying something like that person is not available at this time. It sounded like I reached a private home, not a business. I tried to use the package tracking on their website but it only referred me back to the address for their tracking information, a closed loop, around and around. Before this I have not encountered a vendor that does not state how the package is being shipped or provide tracking information in the email. If it doesn't arrive by the end of day I will look into contesting the charge if it is not too late to cancel.

"Very dissatisfied and disappointed in…"

Very dissatisfied and disappointed in the return policy. I never got any help with the issues I had. I won't be shopping on your site again.

"Everything vas OK!!"

Everything vas OK!!

"In the first review at the late edit…"

In the first review at the late edit you have the number

Late edit

I wasn't complaining about not receiving oder to late delivery. I was complaining about the products being tooo big. Anyway thank you for reading my reviews. Have a nice day