"Excellent customer service"

Excellent customer service! Soheib was very professional and friendly!!! repaired our dishwasher in few minutes, it was brilliant!!! Many thanks 🙏

"Excellent and friendly service"

Excellent and friendly service! The engineer quickly identified the issue, had a replacement part available and fixed it straight away.

"Repair jobs are always done to a high stardard"

The repair was carried out in an efficient way no mess just a good job done well. The engineer is very polite & cooperative.

"Engineer solved the problem quickly and…"

Engineer solved the problem quickly and was also very polite!

"Excellent service very happy with the…"

Excellent service very happy with the coordination and solving problems. Highly recommend.

"Fast and reliable well trained engineers"

Fast and reliable well trained engineers

"Great service and great engineer. Top marks!"

The engineer (Nas J) was lovely - very knowledgable and professional, friendly, efficient and effective. I am extremely pleased with the service and wouldn’t hesitate to recommend Nas, or Domex, to anyone requiring an appliance repair. Top marks!
(Edit - I only realised when I got the response that I had mistakenly rated it 4 stars instead of the 5 - slip of the finger- now corrected to the fully deserved 5 stars!)

"Very helpful"

Very helpful, constructed information given. Thank you

"Failure "

I called Domex about a leaking dishwasher . The engineer came out completed several tests but failed to pull the appliance out to check other sources of the leak ! Subsequently this leak caused significant damage to my ( 2 year old kitchen cupboard and flooring .
I called customer service who were rude ! I stopped using the appliance and pulled out the rotted wood panel . Insurance company have just written off the dishwasher and replaced it !
Fortunately I have video evidence of the whole debacle and await DOMEX to respond . I am so upset that parts of my new kitchen are ruined from the undiagnosed problem .
UPDATE🏴‍☠️🏴‍☠️ 5-4-25 still waiting for a call back . Domex stated that I would receive a call back yesterday . Surprise , surprise I didn’t receive one . I call this morning and they continued with the untruths ! That they tried to call me yesterday and they sent me an email ! Again not TRUE! They may or may not call me today as it’s Saturday ???? I am beyond frustrated . This company are a shocking example of minimum standard of customer service from shabby on site diagnostics, RUDE telephone operators , and to top it all UNTRUE claims of a call back and email communication 🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️

called Domex about a leaking dishwasher . The engineer came out completed several tests but failed to pull the appliance out to check other sources of the leak ! Subsequently this leak caused significant damage to my ( 2 year old kitchen cupboard and flooring .
I called customer service who were rude ! I stopped using the appliance and pulled out the rotted wood panel . Insurance company have just written off the dishwasher and replaced it !
Fortunately I have video evidence of the whole debacle and await DOMEX to respond . I am so upset that parts of my new kitchen are ruined from the undiagnosed problem .
UPDATE🏴‍☠️🏴‍☠️ 5-4-25 still waiting for a call back . Domex stated that I would receive a call back yesterday . Surprise , surprise I didn’t receive one . I call this morning and they continued with the untruths ! That they tried to call me yesterday and they sent me an email ! Again not TRUE! They may or may not call me today as it’s Saturday ???? I am beyond frustrated . This company are a shocking example of minimum standard of customer service from shabby on site diagnostics, RUDE telephone operators , and to top it all UNTRUE claims of a call back and email communication 🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️

called Domex about a leaking dishwasher . The engineer came out completed several tests but failed to pull the appliance out to check other sources of the leak ! Subsequently this leak caused significant damage to my ( 2 year old kitchen cupboard and flooring .
I called customer service who were rude ! I stopped using the appliance and pulled out the rotted wood panel . Insurance company have just written off the dishwasher and replaced it !
Fortunately I have video evidence of the whole debacle and await DOMEX to respond . I am so upset that parts of my new kitchen are ruined from the undiagnosed problem .
UPDATE🏴‍☠️🏴‍☠️ 5-4-25 still waiting for a call back . Domex stated that I would receive a call back yesterday . Surprise , surprise I didn’t receive one . I call this morning and they continued with the untruths ! That they tried to call me yesterday and they sent me an email ! Again not TRUE! They may or may not call me today as it’s Saturday ???? I am beyond frustrated . This company are a shocking example of minimum standard of customer service from shabby on site diagnostics, RUDE telephone operators , and to top it all UNTRUE claims of a call back and email communication 🏴‍☠️🏴‍☠️🏴‍☠️ DINEV, Radoslav as the CEO you need to look into this 🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️ 7th April 2025 CONTINUED …. WHY, WHY, WHY ,WHY didn’t the DIAGNOSTIC ENGINEER PULL THE APPLIANCE OUT??? . I have uploaded for video to Reddit ! And await a response from yourselves , minus the excuses , and communication failures 🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️🏴‍☠️

"Easy "

Easy to book
Easy to manage
Accurate ETAs
Good service