"Delayed order"

Ordered taps on 13th October and didn’t receive until 27th January. It says delivery in 4-6+Weeks on website.

"Happy Customer"

I ordered a kitchen sink at a good price which was delivered on time.
Elsewhere it was out of stock and more expensive.

"(second) UPDATED REVIEW"

Thank you for the response, Richard, I have sent you a separate email and update the review from 2 to 3 stars as I have now received notification of a part delivery tomorrow. Mistakes do happen, especially in these troubled times, and at least you are doing something about it.

For others that may be facing problems The company does exist and they are now processing my order.

In response to your response (sinks-taps) I can assure you that as per my original review (a) your answerphone hung up and did not give the option to leave any message (I called more than once); (b) your customer service email address bounced back an email I sent as undeliverable; and (c) the "paid extra for" delivery date came and went without any communication from your company. At the time of my first review I genuinely felt scammed and ended up wasting time researching if your company was having financial troubles / had gone bust.
----------
My original "1 star, avoid like the plague" review is now updated following receipt of an email from Richard. the company is clearly, like many, having staffing issues and my fingers are crossed for a resolution and delivery of goods ordered...
Original review (1 star)
-------- Sink, Tap, and fitting order 5-Jan-21 and I paid extra for 11-Jan-21 delivery. Order still shows as "pending". Their live Chat says it is not manned. Phones hang up as soon as you chose an option. Their customer services email address bounces with "undeliverable" message.
Come on sinks-taps.com - If you don't communicate with your customers (a simple message on your web site, an auto-return on email, a message on your answering machine) then you do not deserve to remain in business.
---------

"over 3 months and still waiting"

over 3 months and still waiting, its not the waiting, as I know the Smeg sinks are on back order from the very busy Italian factories. Perhaps I should set one up.

Nevertheless my review is for POOR customer contact, they are shut now from 19th. And I can't believe all this working from home business as its been most of this year now, so companies have had the time to adjust now.

I am made to look like a fool to my customer and am having to pay him off with a free install.

"Excellent product and Service, Thanks Richard!"

The reviews on the website do vary from one extreme to the other. Obviously I can only provide a review on my own experience and that is why I have given 5 stars!
Ordered a tap at the weekend, for which the website description was absolutely accurate. Had e-mail contact with Richard who responded very quickly with appropriate update information. The website system was very slow to update but any query I had was answered promptly and accurately. Tap arrived when promised and works a treat! Thank you Sinks-Taps.com, especially Richard.

"Customer service"

Spoke to John regarding an error with my order by using the live chat. The chat was answered quickly and John provided fantastic customer support. Will be ordering from this company in the near future as a result of the friendly assistance provided.

"Changed tap"

I ordered a tap on Monday then changed my mind. Spoke to john via live chat, on Thursday and he managed to stop the order and is sending out another. Refund on the way as well, it was so easy and painless would recommend highly. Love the live chats, so quick and efficient way to get things done.

"Great Customer Service"

I purchased a ceramic sink which was just what we wanted and arrived on time. The delivery driver unwrapped the sink and took all the rubbish away with him.
We had trouble trying to find a wastage kit to fit the overflow part of the sink as it was thicker then your metal sinks. I contacted the company to find out if they had something that would fit and within a couple of days we received a pipe that fitted perfectly.
Great customer service and i highly recommend this company

"I ordered a tap which is not available for 12+ weeks…"

I ordered a tap which stated it was available 3-5 days delivery 6 weeks later after having problems contacting company due the phones not being manned and their online chat not responding I eventually received a response to an email and I have now been told it will be 12 weeks possibly longer to receive my order, when I asked to cancel order and receive a refund I was told I couldn't have one. Richard who I was speaking to reeled off their terms and conditions and was very unhelpful. I think it is unacceptable to pay for an item and not even be given a delivery date. I would not recommend using this company as Richard who is supposed to be Customer Support was anything but helpful infact I found him sarcastic and quite rude.

"Going the extra mile"

Brilliant, exemplary service, and competitive pricing to boot! I placed an order but didn't realise the quoted delivery time only applied to the fastest, paid option - which meant the item was going to take five days, rather than two.
Richard was patient about explaining the issue and, despite it being my error, then went the extra mile by upgrading my delivery to ensure that we had the sink to match our fitting schedule. Couldn't have asked for more.