"Awful company"

Awful company - website said item was currently available, but with a delivery within 4-6+ weeks...turns out its not available and the '+' means its not actually within weeks, but could take over 6 months to arrive!

When I raised the timeline an issue for us (as moving into a house with a young family - we need a kitchen tap!) and how the clarity of their website was very misleading around these timelines, I was treated to a barrage of abuse on the phone by a member of staff who then refused to let me speak to anyone else and hung up the phone.

They have still not addressed the issue around delivery timelines and appear to not care about how appalling threatening and rude their staff are. Avoid.

Edited to add - as you can see from the reply below - charming company to deal with. Their ‘red banner’ is only visible on website, not on their mobile site (on mobile it’s hidden in a section at the very bottom about product details, not even in the delivery section, which you need to scroll down multiple times and then open to see). But rather than try to find a helpful resolution to this, they have been rude and abusive. A really unpleasant experience and evidence of how poor customer service makes all the difference.

"I never leave a review but Richard at…"

I never leave a review but Richard at sink-taps patiently listened to my tap questions and he could not have been more helpful going through the different options. Thank you. I look forward to getting my order. Thank you.

"Ordered a bluci filter tap but tap only…"

UPDATED TO SAY THAT AFTER CONTACTING THE COMPANY VIA FB, I GOT A QUICK RESPONSE AND THE CORRECT PARTS SHIPPED👍 Ordered a bluci filter tap but tap only last year for my new kitchen. Now ordered complete filter kit but only replacement filter turned up, no fixings nothing. The plumber I paid to install it today could not install it. Out of pocket!!! Order 9979838

"Ordering was easy and straightforward"

Ordering was easy and straightforward. Good information supplied with description.
Had a problem with delivery due to my error. Found easiest way to contact via the online message. Email provided to info@sinks…. bounced back. Problem sorted quickly and delivered same day.

"Richard was very helpful in changing…"

Richard was very helpful in changing our order when I initially ordered a tap with a 5 month lead time.

"Really helpful customer service and…"

Really helpful customer service and resolved our issue within 24hours. Would definitely recommend.

"Ordered a tap on 2 day delivery"

Ordered a tap on 2 day delivery, 5 days later it hadn't turned up. I called Customer Services who advised it wasn't in stock. Richard organised for a new tap to be sent out next day delivery, he was very helpful.

"Excellent support"

Requested information on a sink to suit a particular application. Richard was knowledgeable and very helpful in selecting a suitable product.

"Excellent service"

Our experience with this company was very positive. The person I spoke to over the phone was very friendly and helpful and our sink arrived 24 hours after placing the order! Thank you

"Efficient and helpful"

Richard was extremely helpful in organising a replacement part for my sink - when I originally purchased the sink in January they were all very helpful and efficient would recommend this company to everyone.