"AVOID!!"

AVOID!!! Dreadful experience when calling to inform them that we had a tiny part of a Shaws basket waste kit missing. (Overflow piece) I now believe it to be one of the director (whom I can’t name on here) I spoke to from reading previous reviews stating how rude / condescending he had been to others. I did politely ask him for his name but he refused, accused me of being aggressive when I politely expressed that I felt his response to my query was dismissive. My item arrived very poorly packaged and bashed in an old Amazon box ( not what you’d expect when purchasing a premium brand) The goods inside were surprisingly ok but we had a small part missing. He hung up the phone on me and when I called back carried on being rude and verbally provocative!
What a shame that a strong renowned brand like Shaws have a distributor treating customers so poorly.

"Very responsive and helpful"

Very responsive and helpful, even helping me with an issue that was no fault of theirs.
Thank you Richard

"First class service from John today"

First class service from John today! Perfect service on online chat dealing with a real person! Will most definetly use this company again, honest helpful advice.

"very good customer service and after…"

very good customer service and after sales backup.
Had an issue with a hot water ceramic cartridge....thats life,things happen, but this was dealt with very quickly and a replacement sent. Would shop with sinks-taps.com again

"Had a virtual chat with John"

Had a virtual chat with John. The chat function works well - tells you where you are in the queue and my issue was resolved - I wanted to update my delivery date.
No issues at all and super quick.

"Was send a missing part 6 months after…"

Was send a missing part 6 months after the original order with no fuss. Thank you.

"Technical advice & support"

The technical advice and support i got from Richard on a Abode switch unit I brought was really helpful he even sent me a revised drawing to give to my plumber couldn’t ask for any more. 10/10.

"Swift response by Richard and effective…"

Swift response by Richard and effective delivery of replacement part within a day of receiving my email.
Brilliant response

"Really helpful, excellent customer service"

Really helpful customer services (Richard). Knowledgable about products and gave helpful friendly advice to make sure I got the correct products.

"Replacement Tap"

We ordered a Franke tap over 2 years ago and unfortunately the tap had a problem. We could not find the order details, but within 5 mins of being on live chat sinks-taps had resent the confirmation email and given me Franke's contact details so we can arrange a replacement.

Very efficient. I would recommend