"Difficult to use"

My teenage daughter had a €30 paper gift card that got slightly bent. It could not ne used in any store (we tried many places). I then decided to use it on the one4all website buy 2 x €15. One I saved to use for myself (before I realised I could send them to my daughter) & one I sent to my daughter. She could use her's no problem but I tried to use mine in multiple places & it wouldn't work. Places I only chose to shop in so that I could use the voucher. I followed all guidelines from the website & emailed for support, which I never received. I had to rebuy a €15 on the website again & send to my daughter. The whole experience was stressful & very off putting, I wouldn't buy a one4all voucher as a gift as a result

"The person who helped me knew exactly…"

The person who helped me knew exactly my problem and gave a solution. She was very helpful and resolved my issues quickly. Thank you.

"Really poor terms for recipients of…"

Really poor terms for recipients of gift cards

"Great customer service/Disappointed with app "

The person who helped me for issuing a card was very helpful and kind. Although I was little upset because I couldn't use my balance on the app, it was resolved so quickly. I appreciated.

"Lost card replacement "

I was very calmly reassured by Customer service when I reported my lost one for all card - they were able to identify my card and block it immediately. I expect to receive a replacement within 5 days. Excellent response

"friendly and efficient"

friendly and efficient

"My updated review as One4all were not at fault"

The gift card ordered over a week ago has not arrived
This was my error and was in my account so One4all were not to blame and they contacted me when they saw my review

"Not very clear how to exchange/swap a…"

Not very clear how to exchange/swap a previous bought one 4 all card to get a PlayStation voucher

"No validation sent to my mobile tried…"

No validation sent to my mobile tried fir 4 hours ,, rang the next day .. a foreign advisor had no clue how to help me , can't spend it myself as I still need the validation code, even though my mobile number is there on the billing address!!! Never again will I purchase

"Not a nice experience "

I received the digital voucher as a work thank you. I put the app on my phone and then tried using it. Unfortunately it would not work I did have helpful staff, in each store try their best but to no avail. I then decided to use on line with a purchase, but again it did not go through. However I decided to buy a physical One4all card online with my E100 digital voucher and it said only able to purchase E48 and E2 handling so it was such a hassle. I can't believe how complicated you have made this