"Really disappointed with quality of…"

Really disappointed with quality of shoes purchased recently and quality of service. Shoes developed hole after 3/4months.

Purchased shoes for daughter. After 3 months of use the shoes had failed so there was a hole from the front of the shoes to her toe. Took shoes to store and offered partial refund, as store manager not in to approve full refund. Needed shoes for daughter so accepted but informed I would escalate concern, this was understood. Then raised with online customer service with full details I received an email apologising that the shoes were of such poor quality but palming me off and stating that as past returns date they would do nothing.

I am curious as to how long shoes are expected to last these days? To pay for Clarks quality school shoes and them only last a term is not acceptable and a worrying indication of their current standards.

To confirm this complaint is still 'unresolved' as Clarks are yet to reply back to my emails.

"The best ever service"

Very good service, convincing and very helpful. Impressed

"Great service by Ahlam in the Bedford…"

Great service by Ahlam in the Bedford store.

"MUBANGA was absolutely lovely"

MUBANGA was absolutely lovely! Friendly, helpful with a beautiful smile. Thank you for your help today-we love our shoes xx

"Lucy was amazing today"

Lucy was amazing today, explaining about the products that are available for shoes protection.

"Jess was very helpful and polite"

Jess was very helpful and polite, she had a great manner with my daughter too

"Merredyth was exceptionally helpful to…"

Merredyth was exceptionally helpful to my granddaughter. Thank you, love the shoes.

"Very unfriendly staff"

Very unfriendly staff, not willing to help and give attitude.

"Great service from a member of your…"

Great service from a member of your team at Worthing, Stephanie.

"Customer review "

Libby was very helpful and helped our 5 year old daughter to choice a nice pair of well fitted school shoes. Overall very happy with our purchase.