"Don't bother "

When you order something you don't expect to receive the shop display shoe. Completely tatty inner packaging and smashed box especially for something that is advertised as new NOT EX DISPLAY

"Do not buy school shoes here "

Rubbish, don't buy your kids school shoes from here. Bought my son new shoes for the new term which started in September, as of now the soles are totally worn out and have holes in them. This should not happen to £50 shoes for kids, the quality is poor and the price is high. Go elsewhere

"Online deliveries are a huge risk "

Be very careful about ordering from Schuh online. I ordered 3 pairs of boots and only 2 arrived. I complained to Schuh about this and they ‘investigated’ the matter and said I was liable for paying £150 for a pair of shoes that never turned up.

Absolutely no thanks to Schuh, the boots were found by Fedex and they delivered them to me - but if they hadn’t found the boots I would have had to pay £150 for an item that was lost!

Highly risky to order from them, if something doesn’t arrive there is zero protection for the customer - be very careful!

"Appalling service"

Appalling service. No email upon dispatch so didn't know package was on the way, had to manually search FedEx's website to find where my parcel was, only to find they'd already tried delivering it 3 times (no card through door). Schuh representative said they'd be in touch with FedEx to ask them to leave with a neighbour, this didn't happen. Left a signed note on front door requesting the parcel be left round back of the house, haven't done that either. Have now requested the order be cancelled. Will never ever use Schuh again so long as I live.

"I always shop at schuh have great…"

I always shop at schuh have great deals. But I'm a size 8.5 and the don't do VANS KNU SKOOL in that size strange as other shops do them

"Horrible service"

Horrible service, lady charged me for a simple mistake due to a lack of information. What I saw as a free shoe cleaning service she saw as a way to steal my money. I believe I should get a full refund for this mistake and she lose her job for yelling at me when I was confused

"If I could rate this 0 stars"

If I could rate this 0 stars, I would.

Ordered pair of shoes. Wore them for approx 100m test walk.. do not get on with them (literally got a blister this fast)

Try to return. Told they were worn. No sh1t. Just like every pair in the shop that have been tried on by hundreds of people.

Fok this company.

"Sent worn trainers - zero stars"

Received trainers that had been display ones, straight from the shop floor with all the marked down stickers on. Trainers clearly worn and no care in parcelling them up. Returns and exchange process is painfully slow. Customer service moves at a snail’s pace. Main gripe is passing off worn items as new - it’s a massive no no 👎

"Won’t be ordering online from Schuh again…"

Purchased a pair of Birkenstock Arizona sandals from the Schuh website. It was at full price so there should be no excuse for anything other than completely new. It was received in the wrong kind of box (the bigger box for Boston, instead of the smaller box that Arizona should come in). The box was bashed. The barcodes on the Birkenstock label had been white-stickered over to hide them, and a generically printed barcode was put on instead. The sandals looked new, but the Birkenstock tag was missing. There was a few specks of glitter on the foot bed.

Clearly it was a pair that someone had tried on and returned. It should really be sold as ‘like new’, not brand new. I suppose the risk with buying clothes or shoes online is that there is a chance you could get someone else’s return, but Schuh should not be re-selling them at full price unless completely pristine.

Reluctantly I’ve decided to keep and wear them, but it has put me when off buying online from Schuh again.

"This is the worst company I have ever…"

This is the worst company I have ever dealt with. I ordered an item that I did not receive. When I started to look for the location of my goods, they said that they left it with a neighbor and that they do not take any responsibility. I asked to send a picture, they ignored my request. You sent a delivery history where neither the street nor the apartment is specified, only the district. Not even a zip code.
Shame on the Shuh company.
BE CAREFUL BUYING FROM THIS COMPANY!!!