"Real 'shoes' rather than 'trainers'"

Fed up with trainers that get dirty, fake leather, fabric and soles that come apart.
I went to Schuh and found real leather 'shoes' at a fraction of the price that I would have paid for replacement trainers.

"If I could give zero stars"

If I could give zero stars, I would. I ordered a birthday gift for my wife from this company last week, and somehow it was sent to the wrong address. This address has no connection to me whatsoever, and this was my first time ordering from them. There’s no way I could have entered the wrong address.

I contacted their extremely unhelpful customer service team through their website, which initially connected me to an utterly useless AI chatbot. After a frustrating wait, I finally spoke to a representative, only to be told I should go to this random address to ask for my parcel (Customer Safety). I did this morning, only to be told—unsurprisingly—that they hadn’t received anything.

I then reached out to them on X (Twitter), hoping for a faster resolution. While they responded quickly, I was told it’s now a civil matter, and they are unwilling to assist further. So, I’m left with no product, no present, and £150 out of pocket—not exactly ideal at this time of year.

NEVER BUY FROM THIS COMPANY. It’s no surprise they don’t showcase their Trustpilot score.

"Kann mich nicht beschweren"

Kann mich nicht beschweren. Wäre bestellt, Lieferung hat 5 tage gedauert

"Worst Customer Service I have ever…"

Worst Customer Service I have ever experienced.
Ordered 2 x Pairs of boys school shoes for next day delivery. 1 x Pair was delivered, have tried to go on their online help centre but it constantly says "connecting" without going anywhere. Have tried calling but after 30 mins of waiting there's no one to answer. Have emailed them but no response. I honestly believe there is nobody working in customer service. Absolute con artists.

"Poor delivery service "

If I can give 0. I will. I have ordered trainers last week, Monday the 2nd of Dec which was said to be delivered 6th to 9th of December. Come the 6th FedEx called me saying they cannot locate my parcel
so I contacted Schuch. They told me they’ll send replacement and will use other delivery company. Next hour I received email saying it’s with FedEx again. The only update I’ve got from FedEx was it was labeled. Come today, still don’t know when my parcel will arrive!

"Ref 2672278201 item supposedly…"

Ref 2672278201 item supposedly delivered by EVRI, photo shows dumped at bottom of an stairwell, yet says left with number 16! Neighbour doesn't have it. Schuh won't refund, evri reckon they've reached out to me for further info! They haven't, they are liars. Before you ask me to contact customer service, I already have, numerous times! I get told evri have to investigate. By reading these comments, it seems it's happening to loads of ppl! Why are schuh still using evri?! I've raised with PayPal so hopefully I'll get a refund as schuh have zero customer service!

"Two orders undelivered as I cannot be…"

Two orders undelivered as I cannot be home for fed ex to have a signature second order from the 18/11/24 still not refunded 7/12/24 fed ex still says out for delivery on Monday. Avoid. Joke

"Complete contempt for customers"

TL;DR: I have still not received my item and I have not received a refund. Edit: Schuh are still refusing to refund me or send a replacement simply because they say they haven't heard from Evri (even though they previously admitted that the parties have spoken to other). Stock answers and zero care for a customer who has spent a lot of money and hasn't seen my order or refund for 25 days at this point.

Businesses like this eventually die!

I ordered a pair of running shoes from Schuh as they had the best price available.
There were many issues with Evri which aren't relevant to Schuh but Schuh have been awful.
I will be raising this with my credit card provider and also PayPal, with a view to getting my money back through them because Schuh don't offer any timelines, they have not offered a refund or for a new delivery to be sent out and don't actively update me; I have to keep chasing them. It's been about 2 weeks now.
This is no way to treat customers and certainly not a way to encourage anyone to come back.

"Ella in Trafford centre store is super…"

Ella in Trafford centre store is super helpful, patient and gave great service

"I placed a order which has gone missing…"

I placed a order which has gone missing for over 1 week. I have emailed and got no response. Phoned 3 times to sit on hold for over 30 minutes on a 0207 number. I have tried emailing through social media and again got no response. I have never dealt with such a shockingly poor company. No wonder retail stores are in such a bad way with customer service like this.