"Mixed up my return and I had to foot the bill!"

I bought a pair of Timberland on my account and returned them via in-post. I received two emails from Schuh stating they had received a different (much lower value) pair of shoes back. I have never purchased these shoes and I send them my proof of return, which they asked for. I then heard nothing and contacted them via WhatsApp and got a short, rude response saying I would be refunded for the shoes they received. It is obviously a mix up with them or in-post and I am now down over £100. I will not be shopping with Schuh again.

"Awful website"

The only live chat I have seen that doesnt use a queue.

Checkout doesnt allow you to enter a manual address, meaning I was unable to add a flat number because the system "diddnt recognise that address" the moment you add it.

Everytime you try and speak to an agent is says they are all busy and kicks you off the chat.

Absolutely awful website.

"11 days for delivery! Then charge for retuen!!"

Orderd some Some Dr Martens online on 19th December, next day delivery, then got several emails with revised shipping, 7 days later still no delivery from FED-EX completely useless! Eventually the boots were out for delivery twice with a failed to attempt delivery marker on tracking, i eventually received my parcel on the 31st!! No longer needed as i was already away on holiday by this time! And now SCHUH want £2.50 to retun after this mess!!

"AVOID"

AVOID. The worst experience I’ve ever had. Don’t ever buy uggs from here. I got a pair for my daughter and they were too big, she tried them on on carpet. I bought the size up and tried to return the bigger size and they wouldn’t return them. They said they had been worn! I asked 3 people in the shop if they believed they had been worn and everyone said no, they were in perfect condition. Raz was infuriating and wouldn’t give me a refund. It’s absolute robbery!!!!! How dare they do this. I will never shop here again.

"Delays "

I wanted my order quickly, so paid for next day delivery. It didn’t arrive so I contacted Schuh who said it would arrive the next day, and they did refund my next day postage cost. Then there was another holdup and Schuh said they’d contact the courier and get back to me (which they didn’t) I was hoping they could send it out on a same day courier but I was told there weren’t any. It eventually arrived 3 days late and they were too small, and now I need to wait up to two weeks for a refund. All in all it was just a bit rubbish.

"Absolutely fantastic customer service"

Absolutely fantastic customer service! Our 10yo daughter was looking for a particular pair of Nike trainers, we asked a wonderful gentleman for help who straight away served our daughter, asked her the questions etc which was lovely to see especially as my daughter was using her Christmas money to purchase the trainers. This was yesterday which the store ordered and 9:30am the following morning the trainers were delivered! Thank you for great customer service, I'm sorry I didn't get the names of the helpful staff at the Milton Keynes store

"Friendly service "

Excellent and friendly service at the Leicester Highcross branch and love the boots I purchased such good quality!

"Never again "

I won't be ordering from Schuh again anytime soon, unless they change their courier. Christmas gift for my child still hasn't arrived. Awful experience with FedEx. This company needs to change their courier.
Promises of delivery to no avail.
I hope Schuh respond to my complaint today...

"Cannot get hold of anyone from customer…"

Cannot get hold of anyone from customer experience. Live chat function doesn’t work, no answer on what’s app and on hold on the phone for hours.
Awful service.

"No proof of delivery So a manager still hasn’t sent me proof of delivery and said it is up to me to find out what happened to my item . DO NOT USE SCHUH "

Item not delivered
I have ordered 2 items and they were not recieved .
Customer services say the they were delivered but have no proof of this and claim the case is closed .
So I order from them ..the courier says it’s delivered with no proof and I am expected to pay and expect this reason .
No I won’t ..you use the courier do you investigate .
I will seek legal advice as this is a massive joke