"Avoid by all cost"

Do not buy from this fraudulent company.
I have returned the shoes a month ago (17/01) but got lost by Evri.
Schuh is coming up with any possible excuse, which has been repeated most of the time, to not to refund my money.
Avoid avoid avoid if you dont want to loose your money, it's not worth the few pounds safe!!

Update: I've got my money back by quoting legal requirement. Under Consumer Rights Act, I was entitled my money back as I have sent the shoes back and I have provided the tracking number.

"Order arrived safely (Warwickshire)"

I’d ordered from Office first - not recommended! And ended up returning those shoes and purchasing through Schuh instead who delivered my shoes quickly and in pristine condition.
Going buy the reviews on I’d be hesitant to order online again now though!
My experience couldn’t be faulted to be honest. I paid more at Schuh than office for the same shoes only reason I didn’t give 5 star.

"They lost my package apparently…"

They lost my package apparently delivered it to my neighbour who wasn’t even in at the time and refuse to help me. Spent over £100 on my package not to get it ? And to be told to call the police as it’s a civil dispute give it a rest I’ve had to dispute the charge now as I have none of my goods and it took two weeks to receive that response ? By the looks of other reviews this is not a first time thing and buying off them online poses a massive risk

"Alles super gelaufen "

Die Lieferung nach Deutschland hat ca. 1 Woche gedauert. Versand erfolgte durch UPS.

Verpackung und Schuhe waren in einwandfreiem Zustand.

Shop ist zu empfehlen.

"Perfect again from schuh"

Perfect again from schuh. Great updates and very speedy dispatch. I'm so pleased with my uggs and packed Perfect. 💯 % recommend to anyone 👌 thank you so much 💓 keep up with the good work schuh

"Terrible quality and awful customer…"

Terrible quality and awful customer service. J bought my son some school shoes from Schuh which fell apart after only a week. Customer services asked me to send them back to them so they could assess the problem. I couldn’t just send photos. My son is still having to wear these rubbish shoes so it’s not possible to send them back. I would expect for the money that they would last ok get than a week. I won’t be buying from Schuh again

"Shoes were stolen and signature forged"

Shoes were stolen and my signature was forged. Schuh were no help at all, just took the drivers word that he delivered it. No picture proof of delivery was taken either. Horrible service, should have never shopped with them.

"There driver stole my parcel and they claim it’s a great deliver !"

Scammers !!! Horrible service I sent £300-£400 here for 3 pairs of shoes . When the delivery was made the driver took a photo of the parcel in his hand . When I went to find the parcel it wasn’t there . I contact support for help nearly a month ago now . They are still investigating apparently. Now they claim the parcel was successfully delivered by them describing successful it means as long as the drivers gps point shows at the address . It’s hilarious they took my money and no one’s taking this serious I’ve been robbed by their own driver , don’t shop here there driver will just rob you and you can’t get your money back . Horrible service !!!!! Save your self the hassle and order elsewhere it’s cheaper as well only reason I got my order from here as it was needed the very next day which they still did not fulfill either .

"Lovely staff"

Looking desperately for some sandles for a surprise trip
Went to several shoe shops in Liverpool 1
Eventually found my way to Schuh in Paradise St
The staff were lovely, helpful and sympathetic to my obvious desperation
And the fact I have a bunion on my left foot !
We had a laugh
Thanks again to the young man and woman
Very happy with my purchase

"Terrible customer service"

Terrible customer service, arrived to collect pre paid shoes, ignored for ages, had to say 'excuse me' to an associate who tried to walk away even though I was stood at the Sales desk clearly waiting to be served. She did go to get my order, on return asked if my daughter wanted to try them on only to look very annoyed when she wasn't available immediately as had gone to look at other shoes (didn't buy any probably won't again). She didn't offer us a bag and was curt and annoyed the whole time. Why choose a job in customer service if clearly your not capable of doing it? She had no interest at all in serving us. Pease discuss how to deal with customers. On a better note the lady on exit was lovely hence the 2 stars rather than one.