"Bad experience, will never use again! "

I ordered and paid for a pink pair of Adidas campus from the UK website. I had to chase up delivery as I heard nothing. 2 days later the shoes arrived, however, when my daughter opened the box there was a pair of blue/orange shoes in the box. I immediately got onto the live chat, sent photos of the shoes, packaging and box. The box stated pink and the correct product code, but I received blue/orange. We agreed it was an error on their part , thr lady was apopgetic and sent me new o es next day delivery through evri. I re packaged and sent back the shoes we received the very same day. Fantastic the new ones arrived as promised and we're perfect.
Cut to 14th March I receive an email from schuh stating that the shoes I sent them have never been stocked by them and that I need to pay.
Now, I ordered and paid for a pair of pink campus, they sent me a blue/orange pair in a box that should have pink in. I sent them back, I received a replacement. I did everything that was required. Instead of checking with packers/warehouse they are automatically accusing me of sending back shoes they don't stock! I sent them pictures! Still ongoing! I will never use them again!
How can I pay for shoes I don't have? They have them? Don't they check deliveries?

"Truro Store"

Truro Store - served by Renee.
Shopping for baby/toddler shoes.

Renee made everything easy. She was a whole vibe and lights up the entire store. Professional, funny, attentive with the kids, informative.

Thank you Renee for making our day!

"I went in to Truro shop have a look for…"

I went in to Truro shop have a look for some boots. I have never met such wonderful staff. They were helpful without being pushy. They were most helpful with recommending different brands. Unfortunately I could not find what I was looking for this time. I will defiantly be going back to this shop

"I was quite reluctant to order from…"

I was quite reluctant to order from Schuh, given the awful reviews here, but had no problem with my quite complex order. I ordered three pairs of shoes; I kept one, returned one for a smaller size, and returned one for a refund. It all worked smoothly, delivery was prompt and hassle-free and the shoes are good quality.

"Don’t use schuh or fed ex"

Ordered goods totalling £175 they wanted a signature so made sure someone was at home even though delivery changed 3 times within 24 hours then fed ex lied saying that delivery was attempted.. total lies!!! I rang them straight away, was given excuse upon excuse then was told they had technical issues and couldn’t contact driver,, got to wait until goods are received by Schuh then wait 3-5 working days for refund!!! Totally disgusted with way I have been treated!!!! Would never shop with this company again

"Gospher Hike lo - perfekte Abwicklung von Dublin nach Deutschland!"

Wir haben nach dem überall ausverkauften Buffalo Gospher hike low in grau/schwarz, Größe 39 gesucht und sind bei Schuh.eu fündig geworden! Zuerst waren wir wegen der nicht wenigen Negativ-Rezensionen verunsichert, aber wir können nur sagen, dass der Versand prompt und zuverlässig per UPS von Dublin nach Deutschland lief! Bezahlt wurde per PayPal, die Kommunikation war bestens! Die tolle Ware kam trotz beschädigtem Karton unversehrt an! Zoll zahlt man keinen, da Irland ein EU-Land ist. Auch eine Einfuhrumsatzsteuer wird nicht erhoben, da es sich nicht um ein Drittland handelt. Also wir wurden nicht enttäuscht! Und der vegane Schuh sitzt übrigens perfekt und ist überhaupt nicht so schwer wie er aussieht ☺️ Dankeschön!

"Avoid!"

Terrible service. ‘Lost’ my shoes on return and refused to refund. Avoid!!

"I received a Dr Martens bag which was…"

I received a Dr Martens bag which was badly damaged, I was refunded return postage charges, but not delivery fee. After using the online chat, they agreed to refund the delivery charge. Happy with the customer service I received, however, not happy to receive damaged goods.

"Watch out for next day delivery con"

Accepted an order with next day delivery, to then take payment for next day delivery and tell me that part of the order wasn’t available for next day delivery….. only after I’d placed the order. Misleading. They also use Evri for delivery, so it’ll be pot luck if I ever actually receive anything. Won’t be buying from them again and will return the items out of principle and will get a refund for the next day delivery.

"Excellent Customer Service at Schuh…"

Excellent Customer Service at Schuh Braehead!

I recently returned a pair of damaged Kickers school shoes for my teenage daughter that we had purchased six months earlier. I was a bit worried they wouldn’t exchange them, but I was pleasantly surprised to learn that Schuh has a fantastic 1-year policy for damaged goods.

The staff at Schuh in Braehead Shopping Centre, Glasgow, were absolutely brilliant—helpful, friendly, and efficient. The exchange process was seamless, and even though they didn’t have the shoes in stock, they arranged to have them sent to my home free of charge.

This level of customer service is rare these days, and I truly appreciate how hassle-free the experience was. Huge thanks to Schuh for going above and beyond—I’ll definitely be shopping here again!