"Absolutely horrible experience!!"

Absolutely horrible experience!!! Ive been back and forth with both the shipping company and schuh , neither of them have been any help at all, the customer service is absolutely terrible. Wish someone would actually help me instead of passing me back and forth , paid for my delivery and have been to the depot to pick up my parcel which was put out for delivery, but still not delivered a week later. schuh customer service have been no help either , when i finally get my parcel will definitely return , a company with such terrible service does not need my money

"Excellent customer service "

Just felt compelled to write a review on my experience with Schuh.
I bought some trainers which were a Christmas present from my wife. Although I had had them for some time they had deteriorated prematurely and became too uncomfortable to wear. I contacted customer services who after inspecting them agreed to refund me on the basis that they weren’t right.
Bought a new pair from them but one of the laces broke the first time I wore them. They went the extra mile to get me some new laces.
Thank you for your excellent after care!

"Excellent "

I ordered a backpack online and unfortunately it was too small so it was returned same day.
Refund was in my account an hour after they received my tracked item.
Great stuff.

"Very disappointed with service"

Very disappointed with service. I wanted to buy trainers for my son and everything was so complicated. All stock is together by brand and not visible separated. I need to asked for help and manager could not care less. As my son size is 7 it was necessary to scan each pair which was so inconvenient for him.
I left and bought his trainers at Office where I got outstanding service

"They cancelled my order as the item…"

They cancelled my order as the item 'couldn't be located at the warehouse' (I'm assuming no stock), but they failed to let me know this was the case and was left waiting for my item to arrive for a fortnight until I contacted them. Bit disappointed and I'm still looking for these shoes!

"If I could give zero stars I would"

If I could give zero stars I would, I ordered my daughter some expensive ugg boots but they were to small and needed to get a bigger size, we went through all the return process and put it in one of those drop off lockers, we then received an email staying that the shoes that was in the parcel were some random pair western style shoes, I have no idea what they would even look like. Clearly we got back in touch and let them know we 100% put the small ugg boots back as they cost a lot of money and we could of used that money to order bigger ones, but inevitably no refund was given nor really investigated. I feel appalled at the way this was handled and some courier has managed to steal a pair of ugg shoes and leaving a family down money and told to suck it up.

"Shocking delivery service"

Shocking delivery service. 3 weeks and no solution. Only option at this point it to try and get a refund for shoes that never arrived.

"Voller Betrug ,meine Schuhe bezahlt…"

Voller Betrug ,meine Schuhe bezahlt ,aber niemals angekommen,Finger weg kann ich nur sagen

"Awful customer service"

Awful customer service. Returned a pair of kids Nike trainers after 6 weeks use as the paint on the soles were badly chipped.
After a lengthy trip to a store to hand them over they got sent back to me 5 days later with an updated unsigned letter saying they tested them and they were fine. They definitely are not fine!!
No contact details on letter sent. Guess I've learned Schuh are ok until something goes wrong. Will totally avoid buying from them now.

"I visited the schuh store in the…"

I visited the schuh store in the potteries shopping centre, Hanley, Stoke on Trent. The customer service i experienced from the store staff is a credit to the company. They were all of friendly and helpful dispositions. This was delightful to experience and I feel rarity in recent years.