"Poor quality Schuh shop & SAYE trainers"

Don't buy at Schuh. After 3 months, both SAYE trainers bought at Schuh are peeling and looking like cheap knock-offs. Schuh shop manager at Cribbs Causeway refused to replace or refund. First, saying it's a problem with vegan leather, normal leather would have been ok. Then saying it's normal wear & tear. Clearly, it's best to leave Schuh's trainers on the shelf rather than actually wearing them, even occasionally for 3 months! Then it was due to the way we put on the trainers, based on the laces being tied when we brought them to the shop (Note to self: stop being neat). As they were over £100, I'll submit a section 75 claim via the credit card company and let them sort it out.

"The person who served me "

The person who served me, Reece was really helpful to me and my friend when purchasing our item. If I can’t back I would want Reece to serve me again, Thank you

"Amazing staff"

Amazing staff, especially Rhiana (cribbs causeway store). Seems slightly understaffed but Rhiana made me and my mum feel very welcome and she was very genuine. Seriously one of the most helpful staff I’ve met! My mum bought 2 pairs of shoes using my student discount which gives you 10% off I think

"What a helpful friendly lot of staff in…"

What a helpful friendly lot of staff in Schuh at the Chelmsford branch. Thanks for your very quick friendly service today

"Big shoutout to Kirsty from the…"

Big shoutout to Kirsty from the SchuhKids at Trafford Centre. She was wonderful! I needed help measuring and finding the correct trainers for my little boy who started school the following day. She went above and beyond, interacting with my son and tried on at least 5 pairs of trainers with him, engaging with him the whole time. So kind and extremely helpful.

Thank you Kirsty

"£100 down and no parcel "

Ordered a pair of trainers on Wednesday 28th August. Received an email the following day saying that the order had been dispatched and would be delivered the following day by FedEx. Stayed home all day on the Friday as delivery had to be signed for - received an email in the afternoon saying from FedEx saying ‘sorry we missed you’ although I had been home all day and also have a blink doorbell - no one from FedEx had been near my property. Then the same happened again on Monday - again I was home and contacted FedEx and was told this would be delivered on Tuesday (yesterday) again still no delivery and an email to say sorry we missed you. Called FedEx again and was promised this would be delivered by 12:00 today. Contacted Schuh last night via live chat, explained the issue and was promised that this would be cancelled with FedEx and resent out for delivery with Evri. Received an email from schuh today saying my replacement parcel has been dispatched and will be delivered by …. FEDEX! Contacted schuh again via live chat who were not helpful in the slightest, really bad customer service and have been told that I will not receive a refund until FedEx have attempted and failed delivery 3 times!! So now I’m £100 down, with no parcel (which was a birthday present) and won’t receive a refund into FedEx have supposedly attempted to deliver my parcel 3 times.

"No refund Even though we can see on tracking you have no parcel"

I am so shocked at the service I have received. I purchased Crocs as I have an injury and my Physio told me they are the best to wear at this moment while in treatment. I purchased it and a week later no shoes. I have been on to them each day this week being so nice and today Luke on the chat was so unhelpful. I asked to please escalate this on three occations and he would not help me. Just told me I have to wait to see if Fed Ex responds so then only can I get a refund. The tracking shows clearly that the parcel is LIT and stuck in the depo office somewhere. It has not moved since Tuesday and yet No one is willing to refund me or replace it with another colour or anything - No we have your money so you need to wait. Horrible experience that now I have to take more time out of my day to do a chargeback with my bank.
How does companies get away with just awful customer care.

"Buying online with Schuh is such an…"

Buying online with Schuh is such an easy process. The customer service is easily the best I have come across. Super quick response from cs team. Quick delivery. 5 star

"I went on 2 seperate occasions for kids…"

I went on 2 seperate occasions for kids school shoes and both times the customer service we received was amazing! Staff in both occasions were really helpful and engaging. It was refreshing to go into a store and have a helpful conversation with them. They were knowledgeable with shoe fittings and styles. Engaged with the kids who were choosing shoes and offering alternatives and options if they didn't fit/unavailable. This store will definitely be our new go to place for shoes purely for it's customer service! Well done Leicester Highcross Schuh Team! Attended 16/8/24 and 25/8/24

"Schuh at Hastings "

After trying serval unhelpful shoe shops for our son it was so REFRESHING to find a store that actively wants to help! The 2 guys listened to both us parents and our 6 year old son. They measured his feet and brought out options. Nothing was to much trouble! Our son bounced out the store with his new Vans on his feet and we have a better understanding of his feet! Thank you so much!