"First time ordering from Schuh, never again"

First time ordering from Schuh. The order arrived very quickly, but the boots are not a comfortable fit so I want to return them. The order number is 'not recognised' on their returns page, and no response from customer services, the only response I can get is a useless AI bot that keeps referring me back to the refund web page. I will probably make the 50 mins trip to my nearest store, but will never order from Schuh again.

"Order your shoes from any other website…"

Order your shoes from any other website than Schuh. Delivered the shoes to the wrong address, completely over the other side of the city. Don't respond when contacted and then say I have to go to the house myself to collect them. Then when I refused and asked for a refund they said they would only refund if the courier are able to recover them from the house they wrongly delivered to. To make it worse I paid for next day delivery and they were delivered to the wrong address 2 days later. Wont ever order from here again.

"Delivered quick first order probably…"

Delivered quick first order probably the last was hoping my trainers would arrive before my holiday and did but when I opened them was really disappointing to see the steve maddan trainers had no spare gems attached to lid bashed box no steve maddan tissue paper which usually they are wrapped in a soles marked.contacted schuh to let them know but didn't really get the response I thought I would in my opinion the trainers are probably ex display or a returned item

"Stay away from schuh in cribs bristol…"

Bought a pair of birkenstock boots £160 with a year warranty. After 3 months the sole came away after light use I took them back to cribs bristol and was told they would not honour the warranty even with receipt.
Really advise not to buy from schuh as they do not honour the warranty amd the service was absolutely terrible, over priced amd terrible quality and no support at all in shop absolutely careless company.

"Several Weeks for refund "

Received trainers, however too small so created a return. As of today - 23 days later, still waiting for refund. I called a week ago and was told they are experiencing long delays, processing the returns. 23 days is ridiculous.

"Shocking customer service"

Poor customer service. Take literally days to reply by email. Tried to complain about split in sole on Dr Martens and they kept saying they couldn’t find transaction. Eventually found it and then just said they had found it but no resolution. Delay tactics to not give you a refund. Won’t buy from them again.

"Didn't realise they use FedEx so had no…"

Didn't realise they use FedEx so had no chance of ever recieving my order! Live Help was slow to use! Won't use them again

"Went to buy kids shoes in Schuh in Gyle…"

Went to buy kids shoes in Schuh in Gyle centre Edinburgh. Hannah was amazingly patient and showed us lots of alternatives and brought them out to try.

"Slow next-day delivery"

I placed an order for next-day delivery, but it was shipped out a day late from the Schuh warehouse. Additionally, the delivery company, Evri, caused further delay by keeping the parcel at the delivery depot for 3 days. As a result, I ended up canceling my order and going to Foot Locker instead.

"Sent me one shoe "

Shocking service. Ordered a gift on NDD. The order arrived on time however the box was in horrific condition and there was ONE shoe 🤣 Spoke with a member of customer service and they suggested I drive 40 minutes to have the shoes exchanged or return and they will send a replacement. I paid next day for a reason and should not have to go out my way to make up for their error. I even asked for them to send one shoe but no apparently they can’t do this (when they already did) it’s ridiculous, customer service and quality of care is shocking, clearly no care for their customers. Won’t be using again and will definitely be escalated.