"Visited schuh in westbromwich today "

Visited schuh in westbromwich today . Was helped by a lovely young lady called Ruby who was so patient and helpful , my daughter must have tried on at least 6 different pairs of trainers before choosing the ones she was happy with. Ruby smiled all the way through and nothing was too much trouble for her . Thanks Ruby ☺️

"Die Retoure muss selbst bezahlt werden…"

Die Retoure muss selbst bezahlt werden und kostet 14€ da dieser Pseudo Laden in Irland ist. Von wegen kostenlose Retour!

"Liv is lovely! So helpful and friendly!"

Went to the Schuh in Truro a few days ago and wasn’t sure what I wanted but Liv was amazing and helped me and my friend with whatever we needed! She checked multiple sizes/colours for us and made sure I got what I wanted. She even helped me set up Schuh on my Apple wallet, she was so lovely and friendly and really helpful! Will defo be back:)

"Terrible company"

Terrible company, will not order again from them, returned a parcel, I have receipts and did everything correctly to return the trainers, five days now and still they have not refunded my return parcel, very unprofessional.

"I ordered 3 pairs of shoes for my…"

I ordered 3 pairs of shoes for my toddler. The package arrived by FedEx- with only 2 shoes in the package. I reported immediately was promised a call back the following day which did not materialise. The online chat function is appalling and timed out endlessly, I sent photographs as they requested of the packaging by email and was then asked to send these again and further details. After chasing Schuh again and again I was informed Schuh are liaising with FedEx and that a resolution would be found by last Friday. It’s now 3 further days later still nothing and after chasing again I’m informed they will be back in touch when they have an update. Really bad handling of this situation so far!

I can see the standard replies from Schuh here are to email them. I’m already doing this daily, so would really appreciate if they could contact me with a resolution, either to send the shoes I’ve ordered or for a refund.

"The best"

Today was one of many great customer service experiences in Schuh Colchester.
I have always found the staff to be attentive and efficient as well and friendly and charming.
My shopping trip today was exceptional. Well done Schuh on picking such brilliant staff

"Amazing customer service from Jack-…"

Amazing customer service from Jack- Peterborough

"I was sent the wrong item first time…"

I was sent the wrong item first time around, then was sent the correct item. I then explained it would take me a while to send back the incorrect item due to being disabled and not being well, and was met with rudeness and being told that I had to send them the item even though I had explained I couldn't for a while. It was schuh's fault I had the incorrect shoes, and to moan at me for not being able to send them back quickly enough is not ok.

"Great customer service in Nottingham…"

Great customer service in Nottingham store. Kyra was great helped us choose the correct sandles. Friendly, chatty and smiley 😊

"Still no refund after 4 weeks"

Still no refund after over 4 weeks