"Terrible experience "

Two orders in 1 week were "lost" by evri. Schuh told me I had to wait for evri to confirm they're lost them or for the shoes to be returned before I could request a refund or replacement. The replacement is currently in the same 'lost' situation! I've been on and off the live chat with schuh getting nowhere. It's been an awful experience

"Absoluter Drecksladen"

Absoluter Drecksladen, Adidas Schuhe bestellt, irgend einen schwarzen No-name Dreck bekommen. Absoluter Betrug, gebe Daten gerade an meinen Anwalt weiter, weiter gehe ich an die Presse und behalte mir eine Reise nach Tuttlingen vor.

Leider mit dem falschen angelegt

"Order placed and paid for the next day…"

Order placed and paid for the next day delivery as the next day was a weekend and I would be at home ,schuh then cancelled the next day delivery and refunded the delivery fee and informed me of delivery a few days later . They will not leave the parcel if you are out as they need a signature and will not try a neighbour unless you provide the neighbours name and telephone number and here I am still without the parcel as after requesting it be left with the person selected they haven’t delivered and now I have to wait for the parcel to get returned to schuh until I get a refund .
Moral of the story pay the same price on Amazon and get your item the next day

"Great team"

I had excellent service from firstly live chat(Beth) who helped me obtain my receipt, then the staff instore at Leeds white rose branch. This was to return a pair of faulty nike air max which they exchanged. Very satisfied with the way this was dealt with thank u Schuh.

"Sale's are good, service is better "

I saw some shoes online but I wanted to try them on first. I went to the Nottingham branch.bThe right size was available and the staff were friendly. They reserved them for me whilst I did the rest of my shopping. I'm happy with the shoes and I would shop at Schuh again.

Thanks

"Poor customer service "

Very similar to other reviews, bought an expensive pair of shoes. They have a 2 year guarantee. Started falling apart after less than one year.
Emailed in proof of purchase and multiple photos but told I have to take them to a store to be assessed or post them (at our own cost). We have no store near us at all so it’s very annoying. It is clear from the photos what the issue is.

"Great service"

Fantastic service by a lovely guy Vishal from fosse park branch ..cashier 034.. He was friendly and polite..made my shopping experience nice.. thanks ..

"DO NOT USE THIS COMPANY!!"

Terrible customer service been charged £5.50 for returning item that I didn’t want as the quality was bad! Never use this company!!!

I have already contacted them!!

" Upped review ,would have given 1 1/2 but no 1/2/…"

Started out bad but now resolved,so upped the review form the 1 to a 4

Would have been 5 but for the start, replaced no arguments. So happy

Would have given 1 1/2 but no 1/2/ options

Bought my daughter £125 pair of Lacoste Trainers Online at Xmas. Starting to come apart.

Did the online chat proof of purchase & photographs not acceptable, have to go to a store.

No consideration if there is not a conveinient store, or any other issues with getting to a physical store

"Nice staff good stock"

Darren in Cambridge store very helpful, found stock of what I wanted. Polite and friendly. Thanks