"I was given a pair of trainers as a…"

I was given a pair of trainers as a birthday present from my daughter. They were small made so I went back into the store at Fort Kinnaird Edinburgh. I asked the assistant to exchange them for the next size up and she looked at the label on the inside of the shoe and turns round to me saying that the shoes have been worn outside as the label is worn away and they are dirty on the sole.I explained that I haven't had them outside I tried them on in the house never been outside. So she went to the manager and she also accused me if wearing them outside and asked if I had the original receipt and as I already said to her they were a gift but had a gift receipt .Eventually she said she would exchange them as a goodwill gesture. To say I wasn't impressed with the attitude of the manager or the assistant is an understatement I was made to feel like a shoplifter and was humiliated.

"kein Kundenservice "

Lieferung und Schuhe waren top. Jedoch ist, trotz weniger Nutzung nach nur einem Jahr bei beiden Schuhen an dem Fersenbereich das Material abgegangen, so daß ich beim tragen Schmerzen und Blasen bekomme. Leider ist der Service hilfe(at)schuh.eu wie auf der Internetseite angegeben totenstill, auch nach dem dritten Reminder (inkl. Bilder) wird meine Reklamation (Gewährleistung) ignoriert.

"Would give no stars if I could"

Would give no stars if I could. A totally dishonest company. I ordered a click and collect that wasn’t in store when I went to collect it. They claim the parcel was collected and have refused to investigate it or provide a refund. Worst shopping experience I’ve ever had.

"Easy experience "

I’ve recently had two very pleasant, hassle-free experiences via Facebook messenger from the Schuh team. Both Alex and Alana resolved my queries very quickly with no issues. Very friendly, competent staff - thanks!

"These aren't genuine"

These aren't genuine, and the original converse is the same price at the official website. Beware

"I bought sandals online"

I bought sandals online, and according to their delivery provider they were delivered and I signed for them, this is not the case. Over 72 hours later I still await a direct answer as to why and who signed for my goods, and where are they,

The whole customer experience is an absolute joke form the start.

"I ordered various items in March this…"

I ordered various items in March this year but I am still waiting for my delivery??????
I have contacted your website numerous times, but STILL waiting for a reply?????

"Miserable experience "

If there is a Zero I would give it to them.
I don’t recommend this shop.
I made a purchase with them on the 1st of April and I paid the next day delivery fees! their courier Evri didn’t deliver on time and they claim that it was due to the Schuh warehouse issues! And it is lost in between and I bought it as a gift to my brother…. Then I traveled abroad and Evri delivered it and didn’t collect it. After one month according to their policy it is automatically to be returned and a refund will be processed. Till now, I didn’t get the refund and back and forth for a month now and guess what (they said: we processed your refund through Klarna and they want me to go to Klarna to get it)
I have sent them my bank statement to assure them that I have not received a refund on the date it is returned..

"Had SUCH a great experience in store…"

Had SUCH a great experience in store yesterday with Jordan at the Westfields Stratford, London branch yesterday. She was super friendly, really helpful and helped guide me on sizing and pricing etc. She was very kind in highlighting discount opportunities for teachers and just gave such a positive and fun vibe. Doing the company proud lovely!

"Fantastic service "

Have to be honest after purchasing my two pairs of trainers saw the reviews & was beginning to regret it. Fact was delivered fast with excellent tracking.
Trainers were as I expected one pair possibly returned at some point as no label but good condition so not a problem as don’t keep label anyway. Can only comment on what I find & that is excellent service.