"Fantastic service "

I needed help with picking some shoes and one of the shop assistants, Jason, was extremely helpful. He brought such a positive attitude and made my experience with schuh a great one!

Massive thank you to Jason who works at the Schuh in Cabot circus in Bristol!

"Bad quality and even worse customer service"

Bought a £50 pair of Schuh own brand shoes online, the sole has started to come away after only 2 months. I’ve paid a lot less for shoes before that have lasted YEARS.

I contacted customer service with pictures and an explanation….schuhs suggestion for their awful quality? Go to your nearest schuh store for a manager to “inspect” them or somehow package them up and ship them to their head office for an “inspection” to take place there. Your shoes may or may not be deemed ‘faulty’ after you’ve done so.

It has to be the most ridiculous / backwards policy I’ve ever heard. I’m not sure what a shop worker or a guy in the head office is going to determine that a picture cannot. Regardless, £50 for a pair of shoes that last 2 months. Don’t bother.

"Always a great experience"

I have shopped with Schuh many times over the years and always have a great experience in-store or online.

Thank you!

"SENT WORN SHOES"

Gutted with my order as I was sent worn and dirty shoes that were sent loose in a box (not even a shoe box). The bottom of the shoes were visibly worn multiple times. AWFUL way to treat paying customers the least that can be done is to send clean shoes in their original packaging.

"Fantastic and amazing customer service"

Fantastic and amazing customer service. Would rate higher if I could. Quick responses and problem solved Very happy

"Great online purchase and customer care "

Bought two pairs of shoes online / one pair was delivered, had a panic - called customer services who were really helpful. Advised they were being delivered from separate locations. Both delivered. Excellent service - no issues at all. Recommend and will use again.

"Rude customer service"

Rude customer service and poor practise. Was sent the wrong pair of shoes twice and am now struggling to get my refund on a very expensive pair of shoes, make sure to use paypal just incase

"Wrong pair of shoes and no refund"

They sent the wrong pair of shoes. After some days they asked me to return the product to them so they could resend the shoes I actually ordered. I paid for shipping because I was told the costs would be 100% refunded. It's been 3 months and I'm still waiting for my money back. I don't recommend. It is better to buy from another more reliable company that will refund your money if something goes wrong (even if it is their fault).

"So bad!!"

The shoes I bought were excruciatingly painful. I got an Uber to walk the last 150 meters it was so bad.
Schuh made it unacceptably difficult to post a negative review! Update: They still haven't posted the review a week after I wrote it so if you don't see a negative review that doesn't mean there aren't any!

"Schuh in Birmingham Bullring were…"

Schuh in Birmingham Bullring were amazing. Polite, helpful and patient. I went to Merry hill Schuh recently and exchanged sandals for different shoes due to them not suiting my feet. Very helpful I even though the shop was busy. Excellent service