"Faultless in store and next-day delivery experience "

Feel like i spend my life leaving bad reviews sadly… determined to remember to leave good ones where deserved!

Schuh in Peterborough were fantastic yesterday. Really went out of their way to ensure my little boy got sandals that fitted him… insisted they could order the size up (in the style I liked and, because they were reduced, that I could afford) that they said he could do with, delivered to my home, at no extra charge.

Sandals arrived today just as they’d said. So lovely to deal with in store too. Just wish more companies got how valuable (and good for business) being this great to deal with is!

"Terrible Quality "

I had a bad experience with this company previously in 2021. But gave them another chance. Brought some Uggs in April, so 2 months old. Been worn a handful of times £130.00.

Patches on the Uggs where the suede is already wearing away !!!!

Have emailed them as clearly sub standard product, let's see what they come back with. Wish I had stayed away from this company.

If I get no joy, I will contact Uggs directly and also will contact trading standards as goods now not fit for purpose.

"Avoid "

Bought sandals online. When received the soles looked like they had been worn. I contacted Schuh, who said I could return and have a refund or replacement, or keep for 10% off. I needed them for holiday the next day so said I was unhappy with paying so much for second hand shoes but would have to keep them. Wore them for about 5 minutes on holiday when I found they had hard bits of glue or thread on the bottom of the straps, and were scratching my feet! The sandals are unwearable. Very annoyed at paying nearly £30 for nothing!

"Bought shoes online very fast delivery…"

Bought shoes online very fast delivery higly reccomend store Schuh...Happy to buy again

"After not receiving a parcel"

After not receiving a parcel, Rebecca organised my parcel to be delivered to my closest store. Very efficient and so so helpful😊

"Item never received"

Item never received. They use FedEx who said they posted my Doc Martens through my letterbox. In what world do Doc Martens fit through a letterbox? I also don't have a letterbox. Schuh is very slow to respond. I want a refund now because I don't trust their courier service. But they don't seem to be very forthcoming about helping me or believing me.

"AVOID!"

I did an order online and I never received my item because the courier (Evri) lost it so I asked for a refund. Bad customer service. They asked me to wait the return to get the refund (?!). They processed my refund after 2 months and they also deducted me £2.50 from my refund total as a returns charge! It is incredible! A worst shopping experience I have ever had!

"Avoid these incompetent online…"

Avoid these incompetent online retailers at all costs - I'd ordered some shoes online - the order form auto filled an incorrect address. I contacted them within 6 minutes, via facebook messenger as advised, with the correct delivery address. They they sent an email 15hrs later saying that the order was now being processed. When they finally came back some 17+ hours later, they said the order had been dispatched and they couldn't change it (or seemingly get in touch with their courier, FedEx, to change it.
I now don't have the item, as its been delivered to the wrong address, and am out of pocket by £80.
Incompetent is an understatement.

I'd also refer to Eliza's comments below from 16h of May if you are in any doubt.

"Ripped off by Schuh"

Bought some Adidas trainers for £65. Experience was ok but I was shocked to find these shoes on the Adidas website for only £55 - this was full price, not on offer. I wrote to Customer Service to see if this was normal practice, to mark up in the manufacturer’s full price. All I got back was “we don’t price match”. Poor practice, poor customer service.

"Problems with systems "

This now the second time I’ve been contacted by the company to advise they can’t fulfil an order - they have made sure they have refunded the money but obviously has problems with their systems.