"Customer Care at its finest!"

I attended the Bexleyheath store (Kent) on Sunday and Alexis (Assistant 0012) served me. This lady was immensely helpful, patient, knowledgeable and diligent in every way.

Her product knowledge was undeniably strong, the store was busy, but she made you feel like you had all the time in the world. Business product upselling was gentle but present and worked.

I ended buying DM Reeder shoes and look forward to putting them to the test.

Alexis, is a credit to herself, her profession and Schuh. All the staff demonstrated the same standards, but if your in Bexleyheath, Kent, ask for Alexis, you won’t be disappointed.

And Schuh, please make sure you recognise Alexis for her outstanding impact on a to be life long customer from now on.

"Bought some shoes in store to get…"

Bought some shoes in store to get delivered, I was told could send them back in post did this ok , they sent me a email to say needed bank details to do refund . I had online chat said processed by bacs and refund 2-3 days , online chat a further twice as no refund kept getting told refund done , 3 days later it hadn’t been done so now I’m told to wait 5 working days which is now up , still no refund, not sure how I’m going to get money back .would never use again .

"Forced to use Klarna????"

Tried making a card payment to Schuh for some trainers. When I went to authorise the payment in my banking app, the payment was being made to Klarna instead of Schuh even though i clearly selected Pay by Card several times over and for the full amount. Why is this?

"The shoes are comfortable "

The shoes are comfortable
And the material is very nice

"Awful Service"

Spent £70 on trainers for a present and they arrived in an unbranded, damaged cardboard box. Really poor quality packaging for the amount of money spent. Would avoid in be future and recommend others to do.

"Absolutely shambolic service "

Absolutely shambolic service !
Paid for the next day delivery , two weeks later , still no shoes
Never again !

"Ordered online. Sent DIRTY shoes."

Used the shops many times but this time ordered online...

The sent a dirty pair of shoes that had been worn and had the tags missing. Complained and was reluctantly offered replacements or a £7 refund.

Sent the original back as per their own returns process and was basically accused of stealing, despite the fact that their own tracking showed it had been delivered to their warehouse 2 days previously.

It would appear THEIR customer service team can't track their own returns process and it's MY responsibility to ensure THEIR warehouse team process my return in a timely manner. Customer service correspondence has been argumentative and borderline rude.

If you do fancy some second hand shoes, vinted or ebay are a much more cost effective option.

"Wirklich enttäuschend.."

Wirklich enttäuschend... Schuhe fallen viel zu groß aus, Versand kostet 8€, die dann automatisch weg sind und für die Retoure nehmen sie nochmal 2,50€. Sprich absolut fahrlässig zu große Clownsschuhe obwohl richtige Größe bestellt und -10,50€ für nichts.
Ursprunglich wollte ich die Bestellung direkt stornieren nachdem ich die Bewertungen gelesen hatte (halbe Stunde nach der Bestellung), online selber stornieren geht nicht, man muss den Support anfragen der schwer zu finden ist und erst geantwortet hat nachdem die Schuhe schon raus waren. Kostenlose Retoure ist eine Lüge gewesen! Absolute Zeit- und Geldverschwendung, bitte bestellt einfach direkt woanders.

"Reliable company great products and…"

Reliable company great products and they arrive on time.

"Fake delivery … fake on-line shop?"

I waited one month for an order that never arrived. Fake delivery steps! I think the shoes never left the factory!
Waiting for the refund !!!