"Tried to scam me, avoid"

Ordered shoes for £72 at Schuh because my size wasn't in store, but the delivery missed me and end up at a depot 30 minutes away. Was told I had 10 days to collect them or they'd be sent back to Schuh for a refund. My schedule didn't allow a depot visit within that window.
Following this I was not given the shoes or a refund, Schuh's first response was to deny it outright. Asked again and they denied again, saying I left it too long and it wasn't their problem anymore.
Cited the Consumer Rights Act 2015 and threatened legal action, suddenly they want to give me a refund as a "sign of goodwill".
Avoid at all costs, needless amounts of hassle and would still be down £72 if I didn't threaten them. Scam company, hence the appaling star rating on this site.

"Poor Quality Sandals"

I bought a pair of sandals from Schuh. Not long after wearing them, the top strap which was attached to the inside of the sandal came off. I was able to return them with no quibble and got an identical pair. The same happened to the second pair. I won't be buying shoes from them in future. You live and learn.

"Was assisted by Jess at the Norwich…"

Was assisted by Jess at the Norwich store in Chantry Place. She measured my son’s feet and got him all the trainers he liked in the size and he chose two pairs. Jess was so patient and helpful.

"Dealt with Holly from West Quay"

Dealt with Holly from West Quay, Southampton, whilst buying some pink high top converses for our 5 year old granddaughter & I’m delighted to say it was one of the most pleasing shopping experiences we have encountered recently. Holly was engaging, professional, knowledgeable & very attentive. If Holly is indicative of the Schuh staff then I would recommend them very highly….. Holly is a significant asset to your business…… keep up the great service!!

"Rubbish "

Don’t get bother ordering. The order came wrong and missing they blame the delivery company and didn’t offer other solutions.

Avoid

"Great staff"

Great staff, I got what I wanted and it was a quick service, I was in and out in no time in both the Peterborough and the Meadowhall stores!

So helpful!

"kaitlyn in the Brighton store one of the best customer service I have received "

This is for schuh brighton . Everytime I visit the store I think the main thing that stands out is that you are greeted with a hello and a smile 😊 . I think this is important not many people smile these days . that’s my first impression . Secondly the staff , especially the manager they’re always helpful , I love visiting the store they always make it so easy to shop . Thank you for having one of the best customer service experiences in brighton , brighton schuh staff. I will be returning . Lastly - thank you to kaitlyn she goes above and beyond in her job !!!

"Will never buy from Schuh online again"

Will never buy from Schuh online again. This time they sent the parcel to wrong address but i've to wait for a refund. Won't get a refund until they have received the parcel. Well i won't be waiting. I'm charging it back via my bank as its now been 14 days and i can do that. Previous time i had to chase up a refund for a faulty product. Think its time to complain to the consumer ombudsman

"Perfekt gelaufen"

Perfekt gelaufen, hatte die schlechten Bewertungen erst hinterher gelesen. Bin absolut zufrieden. Vans waren nach 5 Tagen da, alles super und absolut begeistert und das zu einem unschlagbaren Preis. War nicht die letzte Bestellung

"The worst shoe company to buy from "

The worst shoe company to buy from

20-30 cancelled orders some even after being “ dispatched

Takes a while to get your money back after these cancellations

Shoe boxes always arriving badly damaged, some shoes even showing obvious signs of wear

Just awful awful