"Perfect service …"

Couldn’t fault the service from the Sterling branch. Daisy the assistant was very helpful to the both of us, and as 1size was not available in store, she arranged for next day delivery to our home address. Wouldn’t hesitate using the store again

"Tiptop"

Nach den Bewertungen habe ich echt Stress bekommen, dass ich mit meinem Kauf eine falsche Entscheidung getroffen habe. Aber ich wurde seeeehr positiv überrascht!
Super schnelle Reaktion in bestem Deutsch und schnelle Lieferung in 5 Werktagen. Und so schöne Schuhe. Danke

"Rhiannon in West Quay Southampton…"

Rhiannon in West Quay Southampton branch was so helpful and efficient. She offered us the opportunity to save the shoes while we did some other shopping/looked at other shoe shops, so we didn’t feeling rushed into buying the first shoes tried on.
Thank you Rhiannon, we’ll be back !

"Very helpful polite assistant"

Very helpful polite assistant Erin. Quick service.

"Called to exchange a pair of Hoff…exchanging gift"

Called to exchange a pair of Hoff trainers which were a a gift from my son for a bigger size , Chloe and Ryan et the Trafford Centre where very polite and helpful made the experience enjoyable
I have been in business 50 years and wouldn’t hesitate in employing these two young meeting them was a pleasure

"Exceptional Customer Service at Schuh Bluewater Kids Branch"

I recently had the pleasure of visiting the Schuh Bluewater Kids branch in Kent, and I must commend the exceptional customer service provided by Ariona. From the moment I entered the store, Ariona greeted me warmly and demonstrated remarkable patience, amiability, and knowledge throughout my visit.

One aspect that stood out was Ariona's honesty in assessing my son's feet sizing. She took the time to understand his needs and made tailored recommendations for both style and fitting, ensuring a comfortable and appropriate choice. Her approachability made the entire experience pleasant and stress-free.

In an era where great customer service seems increasingly rare, encountering someone like Ariona was truly refreshing. Her dedication to providing personalized assistance reflects positively on Schuh as a company. I left the store feeling satisfied and grateful for the outstanding service received.

Kudos to Ariona and the Schuh team at Bluewater Kids branch for setting a high standard in customer service. I highly recommend this store to anyone seeking not just shoes, but also a genuinely enjoyable shopping experience. Well done indeed!

Matthew

"BETRUG schuhheld "

Hir wurde schon viel gesagt auch ich bin glaube darauf reingefallen da immer noch keine Schuhe erhalten habe. Leider heisst es auch bei mir das dieses Mail kicht mehr zugestellt werden kann nach 1 maliggen nachfragen was los sei hiss es seien am streichen es habe Verzögerung ect jetzt wollte Fragen wo sie sind und es hieß diese Mail Adresse gibt es nicht mehr keine Verfolgungs Nr ect habe ihnen jetzt ein ultimat geschickt wen bis dan nichts höre werde ich eine Anzeige machen.


Passt auf troz das ihr mit Twint Zahlen Tut kann Betrug sein.

"Difficult returns process"

Difficult returns process. Not easy to access return label.
Then Evri lost parcel and Schuh wanted to investigate. I informed them the contract was between them and courier and demanded a refund. Several back and forward emails and a PayPal case before I was refunded.
Communication was decent but the whole process needs improving.

"The staff were extremely helpful when…"

The staff were extremely helpful when returning my boots .Reece who served me was fantastic, a really nice guy very polite helpful and friendly

"I bought ugg boots from Schuh 3 months…"

I bought ugg boots from Schuh 3 months ago. Within 3 months, the boots got punctured and when I sent them back, they said it was a customer error. I don't understand how a pair of boots can get punctured in 3 months. Normally, I have been wearing even unbranded products for 4 years. Their customer service is very poor. I will not buy a product from there again. They do not stand behind the products they sell. It is a very bad company. I will not be able to buy products from ugg again. I could not even survive a winter with the product I bought because it was of high quality. Shame on you.