"EXTREMELY RUDE."

Just visited the Reading store & was served by an extremely rude member of staff, Sheldon (she/her). I will NEVER shop at Schuh again!

"Don’t bother paying for next day…"

Don’t bother paying for next day delivery.
I urgently needed to get some last min alternative shoes for my children for a wedding abroad so chose to pay for the next day delivery which said if I ordered within so many hours it would be with me the following day. Since that was the case, I also added in a couple of other hats for our holiday and a pair of sandals for myself! I tracked my order throughout the day whilst I was at work. Lo and behold today I got home from work and there is only one pair of shoes and the rest of the order is arriving tomorrow after we leave! (When I won’t need any of it). Nobody notified me to say I was only getting part of my order and that they couldn’t get the rest to us on time. What a waste of money! I should have shopped at Amazon!

"Don’t bother they don’t even message…"

Don’t bother they don’t even message you or send any emails re order or despatch !! Finally received but emails many days after despatch saying with local post office complete nonsense was delivered to Local store !!
Avoid these clowns 🤡

"Lovely staff"

Visited Kingston store for some school sports trainers for my son, although didn’t have much stock for size 3 I was very happy with my experience the staff are lovely and very welcoming definitely would visit again. Was even persuaded to by a cheeky pair of crocs for myself!! Absolute must visit if you’re in the area. Don’t usually write reviews but during my back to school check list I have been amazed by local shops and their staff in the areas Kingston,Ealing and Hounslow. you can never beat a good shop on the high street. Thank you to the lovely girls at Kingston Schuh!!

"Extremely dissapointed"

Extremely dissapointed. My Doc Marten sandals developed a fault after 3 months, annoying but these things happen. I brought them back to the store, the manager assessed them and agreed it must've been a manufacturing fault and apologised and I was offered an exchange or store credit on a gift card, I opted for the exchange.
I was then told the shoes had increased in price since I purchased them 3 months ago so I would have to pay the difference. I said I was not prepared to do so as I was exchanging faulty shoes, it's not that I wanted to change them just because I fancied it, they were broken! I was told there was nothing they could do as they can't remove the charge on the till and I'd already had 15% off when I purchased them originally....?
Laughably, the shoes also had a price sticker on the sole, with the price I originally paid for them (£109 on the sticker, they were now £119 apparently...) Complete lack of customer service. The manager was not using her 'listening ears' and just seemed to want to argue. I had to ask 3 times what my other options were before she actually addressed my question rather than trying to hammer down how I'd already got a discount before, they can't change the price on the till, I could have the difference off but not the 15% as well etc. etc.
Perhaps Schuh could have offered me an exchange for a different pair of shoes altogether, I really don't know and it was definitely not explained to me. I felt this manager wanted me to leave as soon as she could get me to. I therefore left pretty dumbfounded and with a gift card for the amount I purchased the shoes for. I will spend that with Schuh and never purchase from Schuh again after.

"Shoes purchased for my daughter to…"

Shoes purchased for my daughter to return to school. I haven't received my order yet. UPS sent an email saying to expect delivery between 8:30am and 11:30am nothing arrived when checking the UPS tracking site delivery had now changed to 11am to 3pm at 4pm it changed to end of day and now all it says is on its way delayed. So I wasted a whole day of leave from work making sure I was home and nothing has arrived. So disappointing! No update why does this always happen with UPS deliveries. Therefore I cannot in good faith recommend Schuh to my friend when they use UPS such an unreliable delivery service.

"Poor customer service on every level"

So I bought some shoes for work that fell apart with in a couple months, not great. So I go to return them but they want a receipt. They were surprise to email me one but I never got it. So I get in touch to get the shoes returned online. They deny ever taking money off the card I used to purchase them. Very upset with the quality of products and service. After being my main shoe retailer I’m now done with them and would highly recommend everyone else to avoid.

"Wonderful staff"

Wonderful staff, really helpful, set me up with the app and I got double points! Merry hill store!

"Absolutely shocking ordered 3 items"

Absolutely shocking ordered 3 items, one arrives and the others not to be seen?! Contact customer service and apparently they couldn't find my address to deliver so refunded me without telling me. Even though you sent the first pair of shoes to me perfecting fine with no issues with my address. Useless and won't be bothering again.

"Delivery shocking"

Delivery shocking - no idea when getting parcel and they don’t know either. Customer service unhelpful
Won’t use again. I’d advise shop elsewhere