"5 stars"

Always get my shoes from here and have never had any problems.

They have agreat range for adults and kids.
In store collection is great if you don't want to pat delivery fees.

"delivery didn't show up"

claimed to have tried to deliver 3 times and no one was home, was tracking the parcel and NO one tried to deliver as was home waiting for the parcel which has school boots for my daughter. when enquired where the delivery was? was told they will attempt a redelivery which never happened and was waiting again all the day for the delivery. Do NOT order. waste of time.

"Wouldn’t recommend"

Wouldn’t recommend, sent the wrong order twice!

"DO NOT order shoes online & have them…"

DO NOT order shoes online & have them delivered to a pick up point!!!! It’s the longest delivery time I’ve ever known & I still haven’t received my shoes 🤨

"Sent two odd shoes"

I ordered a pair of shoes, they were delivered very quickly but when I took them out of the box I realised they'd sent me two left shoes and both of them are different sizes. Who ever packaged them must of grabbed the closest shoes they could find and threw them in the box. I then contacted customer care who said they would refund the shoes and sent new ones and charged me for those. Its 2 months later and I still have not recieved my refund for the shoes I sent back, they were quick enough to take my money to replace the shoes but not bothered enough to fullfill the refund. I will never order from Schuh again, complete disaster.

"Unable to return too small shoes"

Paid for shoes. Unfortunately very small shoes arrived. On attempting to return the order no last digits requested it simply will not work. No customer service details. It seems to be a trend for company's to prohibit a customers returns. It is not acceptable. Do not use this company if you do not want to have your hard earned cash taken from you.

"I ordered Uggs and received fake uggs"

I ordered Uggs and when they arrived inside of the correct ugg box was a pair of off brand Uggs that schuh don’t even supply.When I contacted the company they claim the right shoes were sent out and were checked however this is clearly not the case since I didn’t get what I ordered.DO NOT buy off if this company as you will get send to wrong shoes and then be refused a refund.

"ABSOLUTELY DISGUSTING SERVICE I WILL…"

ABSOLUTELY DISGUSTING SERVICE I WILL NEVER USE AGAIN
WE PURCHASED 2 PAIRS OF CONVERSE TRAINERS FOR MY TWO GIRLS THE SIZES WERE A SMALL FIT I RETURNED THEM BOTH BACK ONLY REFUNDED ONE PAIR WENT ONTO THEIR ONLINE CHAT AND THE ADVISOR COULDNT BE BOTHERED TO HELP ME I HAVE NOW OPENED A DISPUTE IN PAYPAL ⚠️⚠️⚠️⚠️AVOID AVOID ⚠️⚠️⚠️⚠️

"Bad delivery and bad customer service"

Had to order the shoes I wanted to my house because they didn’t have my size, was told 2-5 business days and It’s currently been 15 days and still nothing, still no emails only texts telling me to ring customer services about my order and i have 3 times and waited for hours every time. I have the tracking code and it still says In delivery depot. Went into the shop a week ago, didn’t offer me any help other than to just wait.

"Terrible customer service"

Terrible customer service, Manager patronisingly suggested I 'go home and phone customer services' when they couldn't find my order. I had already phoned and been told to go into the store. Lazy, rude and entitled staff - won't be spending money here again.