"While entering Truro store I slipped…"

While entering Truro store I slipped onto the store window display which had a metal trim around it which sliced into my boots and cut my leg. When I let the store no what had happened. The manager gave me a customer experience number which I called and was told that they couldn't help me. No health and safety in this shop no customer skills. Was a regular customer will not be returning.

"WhatsApp chat was super helpful!"

I made an order on line for 5 pairs of shoes, for some reason 1 pair came and the other 4 were sent in a different package and after 4 days were still saying at the senders depot. We had ordered these for our wedding and I so I contacted customer service on the WhatsApp facility and explained, they were so helpful and understanding and sent out a repeat order for next day delivery whilst the shoes were still stock so I didn’t have to wait the full 7 days and they are taking it up with Evri for the missing pairs! Amazing, I don’t know who it was on the chat but I’m so glad and thankful for them

"Was served by Kim at the Teeside Park…"

Was served by Kim at the Teeside Park store, couldn’t have been more friendly and helpful. Excellent customer service, often shop here and staff are always friendly, Kim went out of her way to help us. Will Defintely be back!

"Cannot Fault"

5 stars for prompt delivery and good quality footwear as always. I also love their loyalty rewards system. Never had an issue with this company.

"Boots & Vans"

Excellent customer service, was welcomed by a friendly face, who goes by the name of Jack, was prompt helping us even though he was serving others too.

"Wrong size"

Not a great experience. Ordered a pair of shoes via next day delivery (needed them quite urgently)... only for them to arrive in the wrong size. I realise mistakes happen, but the whole process to fix the error was anything but simple. I sent an email explaining the situation but that was never responded to. So then I had to use the online chat (which took a good 15+ minutes to even get connected to an available advisor) and was told the correct size would be shipped out next day delivery. Two days go by with not even an email confirming dispatch. So back to the online chat I go and am told there was an error with the dispatch and it was now being processed, however next day delivery was unavailable. Makes you wonder what would've happened if I'd never bothered to contact them in the first place? As I said, I understand mistakes happen, but wow, the lengths you have to go to get the mistake sorted (and sadly, judging by the other reviews here, it seems this isn't a rare mistake either), when it wasn't even a mistake on your part... is quite tiring. In the end it was easier to just go elsewhere. Shame.

"Wrong order"

Wrong order, takes time to deliver. Customer service is slow.

"Purchased both my children’s school…"

Purchased both my children’s school shoes from here - £125 for them both to come away from the sole within 3 1/2 weeks. I contacted the shop directly about where I stand on a refund or returning them, and replacing for some others. On the phone the member of staff was very helpful and said I was able to come in store. I came in the following day after school, two members of staff were stood near by when entering the store, female staff very friendly, the Male member of staff is who my mother went to, to explain our issue. He was rude from the get go - sarcastic comments about I can refund them but you’ve come with no other shoes for my children to leave the store, so how can I do that? When I asked him to measure their feet again, he was rude to my child.. take your shoes off, how can I measure your feet with your shoes on (all in an extremely rude tone) I addressed him and said he was being rude for his reply to be “I appreciate that but I’m doing my job” no apology just a cocky comment and continued with his unprofessional tone throughout! I was going to purchase some more shoes from the store, and return the faulty ones but his service was so bad I decided to take me custom elsewhere. The female member of staff sorted our refund, I made it very clear to her that he was extremely rude and because of this I’ll be taking my custom and money to another shop! Not only was it’s a rude member of staff but it was the store manager. Disgusting customer service, will never purchase from that store again!! Nottingham clumber street. Went to Clarkes and the customer service was excellent.

"Received wrong refund amount"

Received wrong refund amount, called customer service and no answered after 30 mins.

"Brilliant"

Thank you for your help Hiba in the Aberdeen store! Lovely customer service❤️