"Just purchased £180 Doc Martins in Blue…"

Just purchased £180 Doc Martins in Blue water. The manager attempted to sell me second hand boots with scratches all over them. When questioned he claimed that Dr Martins supply them like that. Completely waste of my time

"Went to Schuh at West Quay in…"

Went to Schuh at West Quay in Southampton, was served by Willow, Just want to say she gave us excellent customer service today that was worth mentioning, thank you.

"Trying to buy online"

Trying to buy online, went to log in with my details and it won't go past the log in page.

"First time ordering and impressed by…"

First time ordering and impressed by the speedy delivery and excellent customer service. Shout out to Ryan who was very helpful and efficient.

"The worst customer service ever"

I tried to order shoes via their website, but it doesn't let me checkout with my two credit cards and no Apple Pay option is available.

Therefore, I travelled all the way to Teeside Park and spent 20+ mins waiting for the assistant to bring me the right-sized pair so I could just buy them and go home. I left without shoes, just tired of waiting.

Then I tried to order the shoes from the website again, using a third credit card. It worked, but after confirmation of payment, it shows that I ordered the wrong pair that I never even had in my Cart. I immediately messaged customer service and got a reply the next morning that the order had already been dispatched and they couldn't replace the shoes with the ones I actually ordered.

So now I need to spend my time, energy and money to return them back and buy the ones I actually tried to order. The worst customer service ever.

"Stockton Teeside park"

Stockton Teeside park.
Was advised the shoes I was looking to buy were in stock and sales advisor said they would get me the shoes. Sales advisor walked away, served other customers. 2nd advisor offered to help, but then walked away and served someone else. Sat waiting 25 minutes so I left. Very poor service

"Spent £120 on a pair of trainers which were faulty, no refund allowed!"

Spent £120 on a pair of trainers which lasted about four hours before the soles split apart and made the shoes unwearable. As I was on holiday I threw them away because I was hardly going to fly them home again. Apparently I cannot be refunded unless they personally look at the damaged shoes and agree they were faulty. I’d sent video evidence of the shoes being broken but apparently that wasn’t enough. Not sure why they think I would lie when i’ve now lost £120 on a useless pair of shoes! Awful treatment of a customer and won’t be shopping with them again.

"Visited Schu in Drake Circus"

Visited Schu in Drake Circus, Plymouth. We were served by 187-Caitlin and she was so helpful, knowledgeable and patient we feel she is worth a pat on the back. Will certainly look for her in future visits - she is a credit to your company.

"I went in to look for a pair trainers…"

I went in to look for a pair trainers for my boy and can I say the staff were rude! They looked at me in disgust because I had to approach one of them to ask for help as they were in mid conversation gossiping! I got the trainers home for my boy to try on and unfortunately they fid not fit! I did not want to return to the shop as I felt extremely unwelcome. Therefore I contacted the online store for a refund! However, to my disgust they refused a refund stating they have been worn!!! They were sent back in original packaging and was not worn out side!!! I could not believe how I got treated!! They are sending me back the original trainers costing a huge £35!!! For a single mother that is a lot!!! I’m absolutely devastated! So one word of warning…. Do not shop here!!!

"Very helpful staff and informative"

Very helpful staff and informative. Ruby was just learning but she done good. The Carlisle store was well stocked and tidy.