"Great customer service"

Great customer service. Always have a good experience when shopping with Schuh either in person or online.

"Schuh Wigan"

Ordered online for delivery to Wigan store in 2 days. They arrived as expected and the staff in store were quick to give me my order.

"Terrible customer service and terrible…"

Terrible customer service and terrible delivery service with EVRI. Parcel has been delivered to the wrong address, proof of delivery has a note that clearly states someone’s name that doesn’t live in my house BUT according to Schuh that’s my house. No house number or anything in this photo so I have no clue where my parcel is. Customer service doesn’t care at all spoke to 2 girls who didn’t care to help or refund me and fobbed me off telling me to complain to a 3rd party. I’m a regular customer but will no longer be ordering from them. 1 Christmas present down and £30 down the drain.

"Jamie - Schuh Customer Services - Excellent"

I ordered an item for click & collect at Bluewater, but as I used Apple Pay, they couldn't release the item to my husband who was collecting it. I rang Customer Services and spoke with Jamie who was extremely helpful, explained what to do (take screenshot of Apple Pay ref) and to send it over and she will ring through the store to enable it to be collected. Very pleasant, extremely efficient and understanding.

"Received NO collection receipt and only…"

Received NO collection receipt and only found out items were being returned because I checked to see if items had been delivered! WhatsApp help useless - offer made to resend items but no communication until next day, at which point, too late for Christmas delivery. Think I’ll cancel my account and shop elsewhere. Really poor.

"Great product and equally great aftersales service"

Just bought a pair of Birkenstock Bend lace up shoes from Schuh's online site.

The shoes as well as being stylish, seeming to go with everything formal or casual, were reasonaby priced and the after-sales service is excellent.

I had a delivery enquiry, using the live chat with Annah I was kept up to date and my query was answered and resolved in just one live chat.

Once again as with all my previous purchases from Schuh, the delivery was fast, quality of product and service is excellent and I would have no hesitation in buying from them again and recommending them.

"Bad couriers"

Shame they use UPS ,get told you delivery is next day yet two days later no parcel,check the tracker been returned to there depot,JOKE

"Ordered a pair of boots for a Christmas…"

Ordered a pair of boots for a Christmas present on the 16th December “next day delivery “.
No tracking order but on its way evidently.
Impossible to contact Customer Service.
Taking it through PayPal now .
Avoid!!

"VERY DISAPPOINTING SERVICE...."

VERY DISAPPOINTING SERVICE....
WAITED OVER A WEEK AND STILL NO SHOES BEEN ISSUED A REFUND BUT STILL NOT RECEIVED ANYTHING 😡😡😡 STAY AWAY FROM THIS COMPANY THEY'RE AN ABSOLUTE NIGHTMARE TO DEAL WITH

"Delievery fiasco"

Ordered a pair of Uggs for a Xmas present. Selected click and collect from my asda. However UPS made one delievery attempt and said the store was closed (its a 24 hour store!!!) so returned them to Schuh without any warning. Now out of stock, suggest Schuh use a better courier