"I ordered a pair of shoes at 4pm on…"

I ordered a pair of shoes at 4pm on Monday in the Buchannan St Store and, they were delivered the following morning to my home. Brilliant service.

"Gaby was incredibly helpful"

Gaby was incredibly helpful. My kids and I visited the store on Oxford Street to buy school shoes, and Gaby's patience, accommodation, and positive energy were truly remarkable.

"First time ever buying shoes from this…"

First time ever buying shoes from this company bought my shoes in store on Thursday 24th. I had 2 pair and 1 pair had to be delivered I was told 2-3 days for delivery and the next day being the 25th I will be able to track my order 4 days on and I can still not track my order and keep on being told they will be picked up tomorrow and I can track was told will be done today still not done! I will definitely never be ordering or buying from here again.

"Not too happy with the experience im…"

Not too happy with the experience im having with this company, i ordered some kids hunter wellie socks to be delivered to my home as i went in store in churchill square brighton and they dont stock them in store. Since purchasing the socks via the stores order online service iv not received 1 email from the company to even be able to track my order, all i were given were a paper receipt from store when they ordered them on their till for me. So i have no idea which company is delivering my item or how long its going to take, am i just expected to wait in every day until my package arrives or?….
And i went to ring the customer service number on my receipt the number ending in 1515 and that line is no longer in use. I then phoned the store I purchased them from and they have no clue how to help me track my order or why I haven’t received an email so all in all no one knows what their doing and its a really rubbish service in my opinion, im not happy one bit considering i gave a mobile number and email to the lady when she were processing my order. Cashier 037 beth.
So if i don’t receive my parcel for what ever reason the only proof i have of purchase is the paper receipt. No emails confirming my address or nothing. I dont have much confidence that im going to receive what i ordered at this rate in all honesty.

"Fantastic service from all the staff"

Fantastic service from the staff at the Trafford Centre, Manchester. We bought a pair of shoes for our granddaughter, who was on holiday in Devon and had asked us to pick a pair up for her before a party at the weekend. We sent her a picture of them, but half an hour later we got a message back that they weren't quite what she wanted. We went straight back to the shop and within minutes we had been fully refunded. We had spoken to 3 different members of staff during our 2 brief visits and they had all been very efficient, friendly and helpful and had been perfect ambassadors for Schuh. Top marks for customer service! :)

"Avoid as they Won't refund unworn shoes"

Sent pair of shoes back (unworn, wrong size ordered and fully tracked return) to store 31 days ago but still no refund. When contacted Schuh to find out why, they told me it's not them that issue the refund (despite having ones off then in the past) and to contact Klarna to discuss. Now, problem is I paid by debit card not by Klarna and do not have a Klarna account so they have obviously said they'd nothing they can do as the order was not processed through their system and to contact Schuh directly. So I'm down a decent size chunk of money and Schuh won't entertain giving me it back.

"Derby store"

Brought some puma ca pros really nice trainers. Find the staff in the derby store hood always polite and they are always happy to grab more sizes etc.

"What a fantastic company!"

What a fantastic company!
I had an issue with some boots that I bought and they went out of their way to help me, found my receipt number, arranged a collection and replaced them in less than 24 hours, giving me a refund because the price had dropped on the item since I bought them.
Faultless!

"I was a victim of fraud and they've…"

I was a victim of fraud and they've failed to help me. I've contacted them after noticing three charges of £75 from my account while on holiday. They reassured me on chat that they the payments on pending would disappear after checking and confirming that my card was used for payments but the name and the address didn't match. They wouldn't tell me who frauded me or even which country is the address registered at. More than 10 days later, the pending payments are taken out of my account and I've never received a refund. Unless they are complicit, I would like my money back.

"Really horrible product quality"

Really horrible product quality. The straps on both shoes fell apart after less than 10 wears, and their customer service refused to help, so I’m thinking this is probably common for them. My first purchase and definitely my last. Do not buy!