"Desktop With Nothing Working"

In the last couple of days those of us who have been affected by the hack at iNSYNQ have been led to believe that we would be up and running by Monday 7/29/2019. I guess we failed to realize that when iNSYNQ said that desktops would be restored that did not mean that programs like Sage and/or Quickbooks would be working. Now when you look at their support page we are being told that those things should be up in about 2 weeks although they "believe it will be much sooner". This nightmare seems never ending with nothing but marketing talk sent out to their customers.

"I feel last on the priority list here!"

I feel last on the priority list here!! I know I'm a small company with only a dozen or so businesses as clients, but being so, I don't have help getting caught up. And I'm worried that we haven't been restored yet because perhaps we can't be? Is that even a possibility? Almost at the end of 10 days since I've been able to work. On the bright side, at least I'm caught up on my filing :(

"Great JOB iNSYNQ!!!"

Like many others, our company was affected - almost nonoperational due to attack on iNSYNQ. This could happen to anyone. True - all situation was very frustrating, but iNSYNQ engineers proved they know they job very well and will do whatever it takes to keep customer's data safe. That means a lot. Could communication with customers be better - probably, but in this extreme situation lets give them a break on that.

"Tomorrow is day TEN..."

Like all the others we have been without our Quickbooks files for NINE days now. Emails and phone calls to Insynq and Elliott Luchansky go unanswered despite the numerous claims encouraging customers to reach out to them. We have 4 company files and NONE of them have been restored. We understand this type of attack could happen anywhere (though this poorly handled I doubt). The only updates come overnight with the same half truths that don’t really provide any useful information that might guide us as to which plan B, C, D scenario we attempt to mitigate the hemorrhaging for the upcoming day. The amount of work that will need to be caught up and re-done is staggering and our only consolation is that we can hope our files are restored by “the weekend”. Obviously partial blame falls to us for not recognizing the need to maintain our own backups despite the assurances that were sold to us by Insynq in the beginning. We have tried to be patient and understanding but I am dreading waking up tomorrow with nothing from Insynq but yet another update filled with false hope.

"Our company is up and running"

Our company is up and running. Ran payroll today and it went well. A little slow a first but it was a success! Just wanted to give you all hope! Keep trying to log in. I hope that you are all up and running very soon too!

"Any InsynQ customer who is restored and up and running again?"

I'd like to hear from anyone who has been successfully restored? Obviously we are not nor are any of the six companies that I contacted today who had previously recommended this company. I am very skeptical!

"$50M company crippled and left in the dark- updated 7/25"

I am the Corporate Controller of a $50M a year business and this event is crippling our company.

I am so disgusted with how this has been handled by Insynq. At first, we tried to allow them to work and we urged everyone to be patient. Now we have been out of operation for over a week and I cannot even reach Insynq for answers. I emailed them directly twice and have not heard any reply. The lack of response is UNACCEPTABLE!

We have over 1.2 million in revenue that we cannot invoice. We cannot process new EDI orders for our customers. We cannot track inventory, etc.

I am not upset that the event happened. I am disgusted with the lack of accurate information and complete disregard for our company.

I question if ANY customers were really restored as I contacted a local accounting firm that utilizes Insynq and QuickBooks Enterprise for all of their clients. None of them have been restored as of 7/24.

If our company is restored today, I will report back.

Unbelievably Disappointing!!

Kristin
_____________________________________________
7/25/19 UPDATE

Our service was restored late yesterday. I appreciated the reply and the resolution!

Thank you Elliot and Team!

"Update to Out-of-Synq"

Just wish there was a rating below one-star. From the outset, Out-of-Synq has not been straightforward with us -- not a single communication to customers has had the ring of truth. I don't believe most of what you say, Mr. Luchansky, and will continue to doubt your veracity until I have access to my files. I cannot even begin to describe the loss of business, time and productivity that we are desperately trying to mitigate each day. This is on you.c

So...right away I did respond affirmatively to the offer below. We very much would appreciate a call from Leadership Team. We waited and waited. 10 days later we finally received the long awaited e-mail stating our files were up and running. And within hours a passionate "leader" was on the phone asking what he could do -- just name it -- to keep our business. Well, for one... QuickBooks STILL was not working on our desktop. He didn't believe me until we tested it together. How long, exactly, were we expected to wait when clearly we were so far down their priority lists? We'd already moved on permanently. Fool me once...shame on you, fool me twice...shame on me.

"So some folks are up and running"

So some folks are up and running? Thank you Jesus!!!!!!!!!!! But going forward, we need for the entire SaaS industry to really explain that no matter what, if we don't make our own backups, a business interruption such as this could happen again. REGARDLESS of who the cloud provider is.

"Still down"

Still down. Almost 1 week we have been down due to this insynq issue. Our accounting software is not able to sync invoices or po's from the operations software since insynq is the cloud to host it all. Therefore we have no accurate accounting financials.