"All over their site they talk about how…Cant believe the communication with this company is HORRID"

All over their site they talk about how to block attacks on your network yadda yadda yadda. Well it looks like they did not heed their own advice as they were attacked. Probably because of an UNFAIR rate hike, but thats just guessing. Also, I had to threaten them with legal action in order to find out they were attacked. Luckly I insisted the we do regular backups ourselves on data they have on their system and only believe we lost a few hours of data input as we dont believe they were truly backing up our data and since we can not access anything via their system now, something is better than nothing at this point. We will be looking for another svc that has redundancy as they say they did but again dont see it. I also believe they will be charging us while they are down and probably lost our data too...

"Unsafe and Insecure"

Unsafe and Insecure

Please be aware how unsafe and dangerous it is to use cloud based programs like Insynq. We are learning first-hand what happens to our company when Insynq gets hack. We have been struggling to get clear information about what happened and how it will be resolved.

"We were assured that having dedicated…"

We were assured that having dedicated servers would isolate us from attacks on other companies. This IS NOT TRUE. Ransomware attack has shut down all of their customers and of course they disappear from all angry customers. we've been down for days and now they aren't bothering to update us.....
can't believe this is happening to us again. We left Cloud9 specifically because of this reason.

"Down for over 36 hours and counting"

Down for over 36 hours and counting. They do not know when services will resume and unable to provide our company data. Unacceptable service. Will be moving our accounts.

"Down for 24 Hours and counting just…"

Down for 24 Hours and counting just after prices doubled because system is more robust. What a farce, Ill be looking for another company to move our business to.
John

"We have been down for over 24 hours…"

Have been down for over 24 hours without an ETA on restoring the service. Can not even get a backup of our data.Terrible company. DO NOT use this company to host your client files. You will lose time and money.

"We have been down for over 24 hours…"

We have been down for over 24 hours with no end in sight or any idea if and when the platform will be available. Not the first time we have had a long term outage. I guess Insynq doesn't really care how much this affects our business and the interactions with our clients. Moving all of our clients as fast as possible to Quickbooks online, that is if we can access their files. Want to send them a bill for wages we are paying for employees who cannot complete their work. A good company to stay away from.

"We have been down for over 24 hours and…"

We have been down for over 24 hours and no one can tell us when we will be back up. We are being told it has something to do with their login server(s). We have tried to get a hold of the CEO directly with no response. They will not even get us a copy of our data files. (Shame on us for not making a local back up) so we can at least service our customers.

Mark Leong
Managing Partner
Hawaii Commercial Tire Co., LLC.

"I am really happy with Insynq"

I am really happy with Insynq. I received lots of help from your team when i need it , with professional and patient manner.
please do not change !!! keep your doing good job.

"Pricing problems"

I had a problem with their price increase and wrote a terrible review and I received a call from the CFO and he admitted it was corrected. All of you believe me when I say that if Elliot Luchansky says he will call -- he does. Talk with him if he reaches out to you. I initially gave them a bad review but then he talked with me and admitted there were some errors on their side so all is well now. Thank you.