"Samantha @ Spicehaart has gone over and…"

Samantha Ramsey @ Spicehaart has gone over and above in helping us out

"Molly was great today showing me around…"

Molly was great today showing me around this wonderful property, her service was excellent, the second visit Molly has already arranged , would highly recommend ! Thank you

"Our home went up for sale with Haart…"

Our home went up for sale with Haart and from the get go the experience itself was fab. We dealt with Matt from start to finish and he made me feel at ease and confident with the sale of our property. We had updates and were supported step by step within the process to sell our home.

If/when it comes to buying or selling again I would feel comfortable with it being in the hands of Matt. His knowledge of the property market and the local area is great.

"Rianna Hart Clacton-on-Sea "

I am in the process of finding rental accommodation for my Daughter.
We have been dealing with Rianna who has remained professional and extremely helpful throughout this process.

"The smiles and welcoming behaviour of…"

The smiles and welcoming behaviour of the team is exceptional most expecially with Vickky in the Lincoln branch. Kudos team.

"Wish I was a homeowner"

As a Tennant my experience with Haart has unfortunately been substandard. Not being a homeowner (client) I expect it to be this way but the amount of times I have to request fixes from them for the same issue over a period of months is shocking you wouldn't believe it. I just want to stop paying higher water bills for a dripping toilet. Not the biggest ask in the world. Months!

"Do not trust this Agency ! "

Be very careful dealing with Haart when using Flatfair deposit scheme. Haart will work with the landlord in order to claim as much as possible, even if they are false and unreasonable claims.

Haart waited an entire month after we moved out to submit claims to Flatfair, then try to claim we were delaying the process by negotiating claims on the Flatfair platform. So we were two months in after we moved out (1 month for them to submit claims and 1 month for negotiations). Because of this a “senior” management emailed us threatening us to accept all charges regardless if we didn’t actually cause the damage. They just wanted us to pay the landlord all of the claims without them providing evidence. Stuart then stated they will take us to court if we don’t agree.

From the time they submitted the claims we accepted the ones we were responsible for but the other 5 claims were completely false in nature. For example, we turned in every single key to agency then a month later they claim we didn’t turn all of them in. So they submitted a £100 charge for a key which we denied over and over. After we told them to look at their cctv they finally “found” the key. So I know they were negligent and tried to pass the blame on to us.

Also, the agency never conducted an inventory or inspection upon move in. Due to this they tried to claim things that were present during move in but they never checked at any time during the tenancy. We have emails asking for inspection but no one ever came. This became a back and forth for them to provide proof and all they provided was marketing photos. Which was just laughable since it showed nothing inspection photos would.

Since we were 2 months after we moved out and wanted to move on with our life. We offered an additional £255 just to get this over with. Basically stole this money from us. We were way to generous and should have just went the adjudication process and had them prove every single claim. The original claims submitted against us were in excess of £3k without proof, inspection or photos.

The agency is untrustworthy, unethical and unprofessional. The landlord at Moore House is greedy and had the backing of the agency to submit false claims. “Senior” Stuart is unprofessional and a bully. Stacey just sucks.


Update 24 May, responding to reply.
There is no misinformation mentioned at all in my review. Potential tenants should be aware of how the agency conducts business.
The agency did not provide any evidence for 5 claims as mentioned. Yes we did accept the charges solely to move on with ours lives. Also, because of the threat made by Staurt to take us to court. I clearly stated in the email we do not accept responsibility but willing to offer money to end the back and forth. In end you extorted money from us.

"Kenneth Siddall Senior Property…"

Kenneth Siddall Senior Property Marketing Consultant came to see us with lots of information about selling, buying & explained how the property market has changed over the years since we last bought a property. He was very knowledgeable & interesting to listen to. Highly recommend him.

"Absolutely amazing customer service …"

Absolutely amazing customer service from Marie Hawkins at the Romford Branch. She has gone above and beyond to ensure I am a happy tenant dedicating lots of time to make phone calls and sort out some numerous issues. A very kind hearted professional lady with a passion for her job role. Thank you so much i hope you get the recognition and praise you deserve.

Ellie Francis

"Really bad experience here"

Really bad experience here. They let out my Son in laws properly around 20 months ago. We asked them to serve notice on the tenant 2 months before the contract ended. The tenant refused to move and Haart then told us we need to pay £250 for them to send the tenant a letter regarding moving. Which we did, now 9 months later the tenant is still there Haart have done zero to remove them, still taking their commission but now asking us to pay more for them to send more letters.
My Advice would be to not let this company manage your properties under any circumstances.