"Do not use - I have had 5 major issues over 18 months"

5 major issues
1. Difficult to get in touch with as either landlord or tenant - and this has been an issue for at least 18 months
2. Tenant needed dishwasher issue resolved - after 6 weeks with no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property).
3. The tenant had an issue with flooding - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.
4. There was an issue with electrics - again no response from Haart, the tenant contacted me directly so the I ended up resolving the issue directly (not Haart who were collecting a fee for managing the property). I needed to visit the property, engage with insurers and arrange repairs myself.
5. The tenant's tenancy agreement was allowed by Haart to expire - even though I had discussed with Haart what renewal terms were needed and the tenant had agreed. This was negligence by Haart ..

After all this, I did visit the Southgate office in person to get them to explain why I had been paying a management fee for over a year - with no evidence of service? Before that visit, lots and lots of emails ... I informed Haart again that since they were not providing a management service I wanted to end the letting agreement!

And the best part is that they expect me to pay a termination fee on a letting agreement they allowed to lapse!!

"Do not use "

Zero contact
100% miscommunication
Never answer the phone
One agent will tell you one thing then someone else will tell you another
Take property offline without even giving warning.

"Disappointing "

Organised a valuation for our property.The appointment was changed once and a week later ,when rearranged, nobody turned up.I had no call,no email ,no explanation and no apology.I will definitely not choose Haart to sell my house.Dissapointing.

"Excellent customer service …"

Faith from the Clacton office was very professional and personable both during the viewing and through the acquisition process. Faith is a thoroughly professional lady who presents the company well in all regards and made this sometimes tricky process easier

"Many thanks to Haart for getting my…"

Many thanks to Haart for getting my purchase over the line and a special shout to Soraya Rankin for you help through it, all the best.

Kai Wickins

"Haartless"

They cause damage to neighbouring properties through poor vetting of tenants in order to make a quick buck. When approached, they pass the blame, use delay tactics, or don’t respond. They lie to landlords by ignoring instructions provided by property owners.

"I visited them and gave all the details…"

I visited them and gave all the details for the kind of apartment I was interested in buying. I got a call back with details of the apartment which met all the details i had asked for. Once scheduled

1. they called a day before and changed the time which I agreed to.
2. they came 5 mins late and gave us 10 minutes to check the apartment as he has was in a rush.
3. he had no idea about the apartment amenities and was not even interested in showing us around.

" Great service "

Rachel was super helpful and really accommodating to arrange a quick viewing. She really understood what I am looking for. Thank you!

"Exceptional Customer Service - Recommended"

I have worked with many estate agents buying, renting and selling property. It is key when dealing with clients that you listen to the needs of the client and understand that their needs are the priority. I recently asked Haart Norwich to organise the letting of my property. Letting property is a risk and can be very stressful. Bethany from the Norwich Office made the whole process easy, stress-free and quick. Bethany listened to my needs, understood the situation and made the whole process of letting my property an absolute dream. When I had many other things happening in my life she focussed on what needed to happen and maintained composure throughout leading to excellent communication and the property being let in no time. I thank Bethany and the team so much and look forward to working with her and the team in the future, Thank you. Recommended!

" Wonderful experience from Olivia King of Haart "

Having the services of Olivia King from Haart was a wonderful experience. She was professional, responsive, and went above and beyond to attend to my concerns.

Olivia King's attention to details and commitment to customers satisfaction stood out. I recommend Olivia King's services to anyone who has anything to do with Haart.
She's one of the best hands Haart has.

Thank you Olivia 😊