"Unfriendly customer service"

Unfriendly customer service. They are clearly understaffed, taking almost 2 years to handle a claim.

"I contact Euclaim 4 years ago as a…"

I contact Euclaim 4 years ago as a flight to Netherlands was cancelled. I just put my details and just had the case won by euclaim. Thank you very much Euclaim to get this sort it. keep up your hard work

"Really bad and sad customer service"

Really bad and sad customer service. Took EUClaim almost 2 years to find out that they couldn't start a case in NL and had to escalate the issue to a partner. After this poor service they just charge you extra costs without any other explanation and not even taking time to write a proper response. Not recommending this at all!

"absolutely useless,wasted time,lost…"

absolutely useless,wasted time,lost money.

"Pathetic site"

Pathetic site, every time I put my flight number in it changes it to a different one!

"So unprofessional"

Terrible service started the claim 11 months ago they were happy to take case on all paperwork signed and returned i did everything they asked for. Nearly a year latter they decided they can’t take the case to court so unprofessional there a absolute joke save your time and money and claim yourself I’ve just done that and got my compensation within 10 days. Stay clear of these cowboys

"Waist of money"

Waist of money. It's better to contact the airline itself as this company (in the Netherlands) is taking more than one third of the claim for themselves. This is one of the easiest ways of earning money from passengers. If I only knew beforehand that I will need to pay this crazy amount to them I would have NEVER contacted them. I will receive a claim of 250 euros which 101 euros will go straight into the pocket of Euclaim. It's just not fair earning money on passengers who've already been through the discomfort of delay.
Oh and yes if you click on the successfee they do mention about the costs. But this is not being advertised. They are only advertising and telling you are going to get €250!! If you’re going to be transparent then advertise you are going to get €250 minus €101!! So it will be €149! That would be a more transparent way instead of only mentioning it somewhere on the website or hide it somewhere in the conditions. Nevertheless they are ofcourse trying to get you to file the claim through them so they won’t advertise their ridiculous 29% fee plus administration cost. Always try it through the airline or your insurance company (creditcard pherhaps) and only use these kind of companies when you have no options left.

"It took a while but we got paid"

It took a while but we got paid.
We got transferred to Bott & Co because the airline was not responding. I think people should make themselves aware of how this process works. Some airlines are simply not replying, so to move forward in the procedure it takes months. They have 3 months to reply, if you need to send them 3 notices, it will take 9 months minimum. Some airlines will respond to them immediately because they know those guys will be following up. It does not cost you anything, they will only be paid if they follow up all the way to the end. Again, many people blame them, but it is actually not their fault. You just need to be patient.

"Excellent"

Excellent – no reservations, I would recommend this company to anyone.

"Successful claim due to persistence"

Would recommend EU Claim as my claim was refused by KLM when I initially claimed direct from them. It has taken almost 3 years to get the 250 Euros per person we were entitled to but thanks to EU Claim pursuing the matter the claim was settled successfully! Thank you EU Claim.